Allen Vacation Packages

Fantastic getaway, thank you. Surroundings and ability to work everywhere were awesome, thank you!

Beautiful property! The room was super clean and spacious. The room was stocked with nice bath amenities

Staff didn’t anticipate things a visitor may need to know. Expected me to know a lot of things about parking and the property. Gave poor directions about parking and how to get there. Very loud music in the check-in area. Difficult for a 65-year-old man with a little bit of a hearing problem. Even when I did ask them to speak up, it wasn’t clear what they were trying to explain to me. I’m a well educated physician, but it just doesn’t seem that they were trained to tell the visitor all the things they needed to know about their place and how to get around in it. I don’t plan on going back.

Location was great. They have a curtesy shuttle that will drive you within a 3-mile radius so I able to get a ride to American Airlines center and then walked back that night after a concert. I had an Expedia VIP perk of having $30 off on food but caveat being that when ordering room service, you have to pay an amenity fee which was $25 and the food was >than $30 so not sure the perk is useful when used in this way as I could get something way cheaper elsewhere. My preference is for beds and pillows to be firmer and theirs was quite soft and sunken so did not sleep well. It was quiet and the room was nice overall.

The staff is outstanding, the pool is amazing, the food tasted wonderful but was a little slow coming out. Would definitely recommend and hope to stay their again; but other downtown hotels charge a little less for parking.