Allen Premium Outlets Tours and Activities

The room's bathroom developed a ceiling leak. It was an inconvenience to move to another room given he amount of luggage we brought for the week's stay

I decided to stay at the Joule because being downtown it was close to Baylor Medical center. When I arrived I had valet parking. $67 per night. When I walked in there were drop cloths everywhere because the entire lobby and bar area were under renovation! Did not expect that, and, the dust etc wasn't going to help my health. Front desk was very friendly, took my bags to my room. It was ok, but I was on a lower floor, only saw the top of a roof and other section of hotel. The rooms are modern, but very drab for a hotel that boasts of its art collection. It felt claustrophobic. No coffee maker which meant the next morning I had to order room service. I sent a message to the front desk that I was disappointed in the room and they graciously told me they could move me. When I returned after my appt they had moved my bag to a much better room in a different part of the hotel that was much more appealing and not hotel Siberia. A larger room with a great view, but, no coffee maker. All in all a decent stay,but nearly $1000 for two nights for half the hotel due to renovation, expensive parking not connected to the hotel, expensive room service, and downtown noise at night. I think the hotel could have done something to create good will due to the construction situation like deducted the parking, or at least one night. The Joule is supposedly known for its interiors etc.,I just saw drop cloths.