Alene Vacation Packages

The hotel and our room were very clean. The staff was friendly and helpful. What we did not like is that I called on 3 different occasions and spoke with 3 different women at the front desk and emphasized how important it was that we have a refrigerator. The first woman told me she had written down our request. The second woman told me it was entered in our information, and the third woman told me the same and assured me we would have a refrigerator and a microwave upon arrival. We arrived and had neither. We called the front desk and they told us one would be brought up promptly. We had food that needed to be refrigerated and called the desk again 25 min. later. Ten minutes after that a very friendly and helpful maintenance worker brought them both up and connected them. Although this was inconvenient, the staff was always courteous and helpful. It was Syracuse University Graduation Weekend so they were particularly busy which might be why the problem occurred. Mentioning this so someone else might be spared this inconvenience in the future. Other than that, it was a pleasant stay.

Though the resort was beautiful and clean, things we wish we were told at check in; the $10 a day credit, activity list, the service side of the do not disturb door sign (would think house keeping would be automatic unless not requested) $30 resort fee plus taxes each day!!!! Things that could be improved; free coffee/tea/hot chocolate all day, a continental breakfast. Housing keeping making sure to replace cups and coffee, and leaving only one cookie?!?!

Great price for quality on par with the best chains!

The room was okay, the floor was sticky in the bathroom but it didn't feel dirty. It's an older hotel, it's okay, we debating leaving as soon as we arrived and find a nicer hotel but ended up staying. Photos look bettee than in person. Some of the staff was very friendly.