2 Stars Hotels in Pepperwood Grove, Lucerne from CA $121

"Our room looked like it still needed finishing from light replacement. There were lots of tiny bugs crawling on the floor and tv stand, pretty sure they were baby cockroaches as we did kill a big one crawling up the wall! Also, we did not have any hot water, front desk said that the boiler went out and to wait about 15 mins. We did and the water was still not hot. I asked to move rooms and they gave us a different room to go take showers in but not to relocate permanently. While I went across to the other building to shower, we got a call from the front desk that they would have to relocate as the repair to the boiler would not be fixed until after our stay was over. Sending us to a working room just to shower is not acceptable and not good customer service. Offering to relocate rooms should have been the answer right off the bat!! This will never be an option to stay again. Two sars only because the property was located on the lake with a beautiful lake view"

"The room was very clean and the bed was comfortable. Vic was so nice and made sure I had anything I needed for my overnight. Conviently located next to the Happy Garden restaurant (Chinese/thai fusion) that was great! Also right across from the harbor for easy access to boating."

"As noted in other reviews, this facility is well-located, nicely maintained and clean. Bed was comfortable and everything worked. BUT- I had among the worst check-in experiences ever. Arriving at 9:30p after a long day, the door and night window were locked. I repeatedly called the two posted numbers and rang the night bell, waiting in the cold for over 10 minutes. When the groggy (?) clerk finally arrived, he was apparently unable to login to the reservation system to check me in. He finally gave up, and said he’d give me a room key, and the transaction would be taken care of in the morning. Of course, the room key didn’t work, and after a further delay, he was able to get me into a room on the second floor - nearly 30 minutes after I arrived. And unsurprisingly, the office was locked and unattended the next morning. Definitely not recommended."

"Everything was fine. "