Ratings based on 306 Verified Reviews
They paid and stayed. We double-checked. 3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.We double-checked.
by A verified traveller
Location was great but that is all
Posted 21-Jul-2014The room was not clean(banana peel on the phone, toothpaste on the bathroom wall and dust on surfaces) Our room had two queen beds one made so much noise when the kids moved we wanted them to sleep on the floor (except we were scared to look at when it was last cleaned). The other queen bed was 5 inches away from the Ac unit for the room so that person was freezing all night The staff was not friendly. Breakfast was a joke. Location was great for what we needed.
Recommended
for Everyoneby A verified traveller
You get your bang for your buck!
Posted 21-Jul-2014Being a college student, I wasn't looking to break the bank to stay the night in Seattle. Found this awesome hotel just across the river. Not bad if you have a car. Staff got me where I needed to be and was pleasantly surprised to find out that my room included a kitchen! Wasn't expecting that, so it was a huge plus. Quiet tucked away area, so no real complaints. I will definitely be staying there during my next visit. Wish I could have stayed longer!
Comment from Hotel Management
23-Jul-2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We are thrilled that you enjoyed our fully equipped kitchens and that our staff provided you with quality service. Thank you again for your review. We look forward to seeing you again soon.
Recommended
for Everyoneby A verified traveller from Buffalo NY
Three nights in walnut Creek, and Hotel was good,,
Posted 18-Jul-2014Pros: Clean, Holiday Inn Hotel
Cons: parking options?
Location: Downtown Walnut Creek was really nice.
Working with Verizon Wireless,,,Good place to stay, Clean and great staff, No restaruants nearby, but in Walnut Creek lots of choices, Walking/Running Biking trail within 100 yards,
by A verified traveller from Saskatchewan
Hot weekend trip to Seattle, near Bellevue College
Posted 15-Jul-2014Pros: Hotel has been recently redone on the outside. Parking lot, front office, stucco are all new. Free parking & WIFI. Private entry to each suite.
Cons: Cleanliness. Carpets need shampooing. Our lino, door handles, frames & bar stools splattered with sicky pop. No hangers. I washed it before unpacking
Location: Approx 2 blocks from The Keg, Applebees, grocery store, gas station. Beside major traffic artery. Quick access to arteries/brides to go to Pier.
We booked 3 double rooms for family to meet us in Seattle for the weekend. Some confusion finding it, hidden by lush trees and hills - like most things in beautiful Seattle. All rooms were basic, large bathroom.Kitchenettes had two bar stools, small coffee maker, full size fridge. Dated kitchens were barely stocked. Seems like mostly termporary workers staying here, all were quiet neighbors. It was very hot, air conditioner kept up well in all 3 rooms we had. Grab and Go breakfast provided is muffins and coffee/tea. Staff very accommodating and helpful. He showed us all 3 rooms before our other guests arrived.
Comment from Hotel Management
23-Jul-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are pleased to hear that you enjoyed your comfortable room and our convenient location; however, we are disappointed that your room's cleanliness was not up to your standards. We will be working with our housekeeping staff to ensure every room is cleaned properly prior to our guest's arrival. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
by A verified traveller from Los Angeles
Not the greatest
Posted 14-Jul-2014Pros: I liked the location next to a mall and easy to get to the freeway.
Cons: Service and room
There was mold in the bathroom around the tube. The room had a weird smell to it. The bed was average comfort for a hotel room. The hotel staff was ok. The one at check in was not nice but not rude. But when i asked for more towels. The woman at the front desk said we don't have any. When I asked when will you? she told me I don't know.
Comment from Hotel Management
18-Jul-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I regret to hear that there were cleanliness issues in your room and that you received poor service from our staff. In response to your comments, I will be meeting with our housekeeping staff to review our cleanliness standards to ensure your experience is not repeated. As well, I will be meeting with our front desk staff to ensure that we are better attending to our guests' needs. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
by Kay from Arizona
Extended stay hotel in Bellevue WA
Posted 20-Jun-2014Pros: They had a refrig , microwave, some cooking utensils and a few dishes . They had coffee & muffins in the lobby early A.M.
Cons: Need to remedy the smoke smell in the rooms of the 200 building. My son stayed in 214 and had the same offending smoke smell in his room.
Location: Can drive to Bellevue and enjoy it's amenities.
The room 210 smelled like smoke even though it was a no smoking room The receptionist stated that the units in the 200 section were smoking rooms originally but now no smoking. Unfortunately, smoke stays in the carpet and drapes. My clothes smell of smoke now. There were no mattress covers over the mattress. The sheet was directly covering the mattress which makes me wonder about how clean the mattress was and it harbored smoke also. There was no work out room and the Extended Stays usually have one. I was disappointed with the facility.
Comment from Hotel Management
2-Jul-2014 by Manager, Hotel Management
Kay - We appreciate you taking the time to write a review of your experience with us. We take odor control very seriously, and we are sorry that your room did not meet your expectations. We will be working with our staff to improve our rooms and our hotel. We are constantly striving to provide an exceptional stay for all of our guests. Thank you again for your feedback, this helps us improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Recommended
for Everyoneby Mary from Palm Desert, CA
Convenient location
Posted 19-May-2014Pros: I appreciate the kitchen!
Cons: Could use better wifi. They advertised free wifi but if I needed a bigger bandwidth, there was an additional charge.
When we visit the area, my family is spread out over the East Side and Seattle. This was a great location for going any direction. Plenty of shopping nearby. It's not fancy, but it is clean and pleasant. I will definitely stay here again.
Comment from Hotel Management
22-May-2014 by Manager, Hotel Management
Mary - Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed our location, your fully equipped kitchen and your clean room during your visit. Still, I apologize that our free Wi-Fi did not meet your needs. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
by VB from edgewood
ok for the price
Posted 18-May-2014Pros: location. price
Cons: Bed very hard coffee !!!!
Location: walk to qfc and restaurants
clean. good location. Bed very hard coffee pot did NOT WORK coffee in lobby not made
Comment from Hotel Management
22-May-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad to hear that you enjoyed your clean room and our convenient location. Still, it was disheartening to read that you were unable to get a working coffee pot. I will speak to our staff regarding your comment and make sure that we do a better job of making sure coffee pots in the rooms are working. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Recommended
for Everyoneby A verified traveller
Great Experience
Posted 9-May-2014Location: Terrific
Stay at Extended Stay facilities often in Bellevue, Factoria, Redmond, Lynnwood areas. Excellent value compared to other hotels in the area (especially week-ends) and very courteous and friendly desk staff. Glad to see room and lobby updates/upgrades!
Comment from Hotel Management
12-May-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
Recommended
for Couplesby Joyce from LA
Quiet than I expected.easy to access to anywhere.
Posted 4-May-2014Pros: The staff.the kichin the location,breakfast the cleaning ....
Cons: The aircondition too loud,add some bread for breakfast. Changing is better.
Location: The library hospil and restraurants...in ten minutes by local. Return to airport just about 20minutes drive.
Only for the first night I could not sleep well,because the sound of the air condition.the other three nights were ok,I got used it.i cooked every day,lunch and supper.cooking ware and the bowls dishes ...except no a board for cutting.the manager gave me much help... I have never been to a hotel with such a good kichin!,a good staff indeed.the price is ok.
Comment from Hotel Management
8-May-2014 by Manager, Hotel Management
Joyce - Thank you so much for taking the time to post a review of our hotel. I'm glad that you enjoyed your quiet room and your fully equipped kitchen during your stay with us. As well, it's great to hear that you were pleased with our location and our staff. I will be sure to share your great comments with our team. Thank you for choosing Extended Stay America. We hope to see you again soon.
