Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
77% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Boston, MA

Overpriced and dumpy

Posted 16-Oct-2014
Pros: nothing
I worked with Expedia to find a room that had two beds and a pull-out sofa for three adults. Expedia directed me to this Extended Stay. The room did not have a living room area with a pull out couch as promised. It was so small we could not fit a cot in the room (I'm not sure a cot would be available anyways). The kitchen was supposed to stocked with plates, coffee maker etc. but it was bare. I was later informed that you need to request these items at the front desk, however there was not sign in the room to tell me to do this. The bathroom cabinets were beat up and the decor was shabby. The "grab and go" breakfast was the worst hotel continental breakfast I've ever experienced. They did not even have regular milk or cream for the coffee; I was given a packet of powder. Finally, when we called to inquire about an ice machine, we were told, "You can go to KFC for ice."
Comment from Hotel Management
29-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. I am sorry that the room type you requested through Expedia was not available at our hotel, and that our dish delivery program was not thoroughly explained at the time of check in. I will be working with my staff to review our reservation procedures to ensure that this experience is not repeated. As well, I have reviewed our check-in procedures with our front desk staff to ensure that all guests are aware of our policies upon check-in. I am also disheartened to read of the poor service you received from my staff regarding ice. We do provide our guests with ice trays to make ice in their freezers. I will be meeting with my staff to review our customer service standards to ensure that we are providing more helpful information and service. As well, I am sorry to read that our grab-and-go breakfast did not meet your expectations. Please know that your feedback on this issue will be useful to us as we continually work to improve our selection. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
by A verified traveller

You're on your own

Posted 15-Oct-2014
We have had good luck in general w/ Extended Stay and similar chains. You have some of the amenities of a condo w/o the price. However, we found out on our recent stay that you also do not have significant staff members on-site should there be a problem on the property. Without going into details, just be aware that most extended stays do not have more than one or maybe two management, non-housekeeping staff on-site especially at night. If there is an incident of some kind where security is needed, the only real recourse the staff will have is to contact the police. In some cases, you may end up needing to contact the police as we did. I have no desire to negatively comment on staff performance as I think everyone did the best they could. We realized for the first time that an extended stay model comes w/ an element of risk that I didn't realize can occur. It most likely is the last time we'll take that chance.
Comment from Hotel Management
23-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to write a review regarding your recent experience with us. Guest security is our top priority, and your comments are concerning to me. Please note that I will be meeting with my entire team to review our security protocols and to ensure that we are keeping our guests properly safe. I will also be assessing our schedules to ensure that your experience is not repeated. Thank you very much for bringing this to our attention. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
for Couples
by A verified traveller from Washington State

Close to I90.

Posted 14-Oct-2014
Pros: Location.
Cons: Eating utensils and plates. I realize this would be a liabiltiy.
Parking close to the room is to be desired. Especially in the rain. Clean and neat with refrigerator and stove but no eating utensils. Outdated a bit in the electrical dept. Plug in the bathrrom smelled like buring wire when hair dryer was used. Bed was harder than i liked. Overall though... clean place to sleep.
2 out of 5
by A verified traveller from Vancouver BC


Posted 21-Sep-2014
New renovation but old bedding stuffs, mugs come with coffee marks, broken coffee maker, two guests checked in, but only one pack of shampoo, a bag of regular coffee but without decaf.
Comment from Hotel Management
28-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to provide feedback about your experience. I am sorry that your room had cleanliness and maintenance issues and that it did not meet your expectations. Please know that I will be working with my housekeeping staff to ensure our bedding and mugs are fresh, and that enough shampoo is provided. As well, I will be working with my maintenance staff to repair the coffee maker. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
1 out of 5
by A verified traveller

Room mix up.

Posted 16-Sep-2014
Pros: Everything else was fine.
Cons: I am disappointed with my experience doing business with expedia and ESA.
I booked a 2 bed and then got there and they gave me a 1 bed and could/would not fix it(oh well). It got fixed at 10:30 PM when the gentleman they had given my room to tried to chick in and noticed the problem, HE called me and I came down to the desk and we got it fixed. Very inconvenient and unprofessional.
Comment from Hotel Management
26-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to fill out a survey regarding your most recent stay with us. I apologize for the inconvenience you encountered late at night while checking in. I can only imagine how frustrating it was to check in expecting two beds and getting one. I will use your comments as a training opportunity for my staff to ensure situations like this are avoided in the future. Thank you for sharing your feedback with us, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveller from North Carolina

Reservations don't mean a thing at this hotel

Posted 8-Sep-2014
Cons: Honor reservations and arrange accommodations for your guests if you don't have the rooms. Don't leave your guests standing on the curb at midnight
I booked 6 nights (prepaid) through Expedia. On the first night the sprinkler system went off in a room above us at 4:00 AM and everyone evacuated. Our room was flooded with water so we had to leave. They had no other rooms available for us. We crashed at a friend's house in town and the hotel clerk confirmed that our reservation was still good so we could return the following night. At 11:00 PM that night we came back and were told there were still no rooms available for us. They called another Extended Stay America location nearby and confirmed that our reservation had been transferred there. We drove to the other location and the desk clerk said they had no reservation and she had not received a call from the first location. We drove back to the first location (Factoria-Bellevue) and found the office door locked. Very loud banging on the door roused the clerk from the back. The clerk wanted to be helpful but couldn't find a room at any other hotel. Very frustrating at midnight. One week later I've received no response to my written request for a refund of my prepaid 6 nights. We had a (somewhat) similar experience at another Extended Stay America a couple of years ago. Their policy is to allow existing guests to extend their stay (get it?) if they wish. If there are no free rooms, any arriving guests, even those with reservations, are moved to other locations, even 20 miles away. The bottom line is that reservations at this hotel chain don't mean what you think they mean.
2 out of 5
by A verified traveller from Las Vegas


Posted 5-Sep-2014
bed made so much noise. room itself was too small. I will not return to this property.
1 out of 5
by A verified traveller

Everything is no good!!!

Posted 2-Sep-2014
I will never go there!! Unkind of staff. Everything is n o good.
3 out of 5
by A verified traveller from Calgary, AB

Good location but that's about it

Posted 29-Aug-2014
The location of the hotel was great for our stay but that was the only thing good about it. The room was booked for four but only the bed had linens when we arrived. I asked for the sofabed to be made up and cleaned while we were out, it was filthy and the mattress still had the packing plastic on it. When we came back the bed had been vacuumed but not made. There was not sleeping room for four in the room, the sofa bed was only a twin. Our shower was mildewy and there was sticky stuff on the floor and counter. The bathroom did not have any face cloths provided. There was garbage left in the cupboards from a previous guest so obviously the cleaning staff are not terribly vigilant. Breakfast was provided in the lobby; muffins, oatmeal, granola bars and coffee. There was no juice or milk for the kids. Overall not a great value for the money.
4 out of 5
for Families
by A verified traveller from Galt CA

Extended Stay? Where are the amenities?

Posted 25-Aug-2014
Pros: It's location to downtown Seattle is easy and quick. There is shopping nearby.
Cons: How about giving me a lamp to read by? If I'm going to stay, how about something to cook in?
Location: I came for a conference in Seattle and did not want to pay Seattle hotel costs. This location was perfect.
The room was clean. There was a SMALL container of shampoo and two bars of soap. With 2 sinks (kitchenette and bathroom) and a shower we were moving soap around to meet demand. The kitchenette had 2 burners, microwave and 3/4 size frig. But, there were 2 knives, 1 eating spoon, 1 serving spoon, 1 colander, drying rack, 3 plates, 3 cups, 3 bowls, and 3 glasses. I had to go to the front desk to get more dish soap and silverware. They gave me 2 forks and 2 knives. There was nothing to cook in such as a sauce pan or microwave bowl. The bulbs in the lamps were the equivalent of 50 watts (but they were florescent).