Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
78% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel ok but....

Posted 21-Jun-2015
Hotel was fine for our four night stay. Manager had a room for us before noon which was great since we came in early that morning. Wanted to cook so I asked for the dishes, utensils, appliances, etc. at checkin. Manager brought them to the room quickly after getting settled. Room was clean and comfortable, a bit small, but that was fine. After being there for a bit noticed that a little better cleaning was needed - toilet had a slight ring, dust and hair in the corners, nooks and crannies. Also after the first night I noticed some flea bites on my feet. I know this hotel allows dogs so that's what I assumed they were. My daughter didn't get any though. Overall stay was ok, felt safe, convenient location despite Seattle traffic just need more attention to cleaning more thoroughly.
2 out of 5
by A verified traveller from canada

Posted 9-Jun-2015
Pros: Good location
Cons: Drains unclogged. Bathroom cleaned.
Location: Only hotel in area
The continental breakfast was packaged cookie and muffins and a bowl of oranges.
Comment from Hotel Management
22-Jun-2015 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, we will work to better explain our amenities moving forward. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveller

Cheap hotel.

Posted 26-May-2015
Bed was hard as a rock. The bathroom wasn't clean. Will not stay again.
Comment from Hotel Management
5-Jun-2015 by Manager, Hotel Management
Thank you for taking the time to write a review regarding your recent experience. Please accept our apologies that your stay with us was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a clean and comfortable room with great customer service. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2 out of 5
by A verified traveller from Washington

Disappointed

Posted 26-May-2015
Pros: The location was quiet, and the girl who checked us in the first night very nice and tried her best with clearly being swamped.
Cons: More Staff!!The guy who worked was short with you, he made sure you knew they were swamped so his motto be patient!! You waited a long time for things
Location: not sure to busy to do anything
I had issues in my first room so I was moved after it being discussed a little rudely, garbage was piled up under the stairwell when we got there and continued to grow thru the weekend with garbage spilling out into the walkway. Could not take a bath to relax and the curtain was short so we had to keep wiping it up. Asked for the kitchen items and was told at first there was no pots or pans they would have to find them....thats the whole reason for staying to be able to cook. It was a holiday weekend which I understand can be hectic so finally after a long wait got some but never got drinking glasses just coffe mugs, no cutting board or colander. It looks like they are short staffed and stressed so you were treated a little rude and had some interesting comments. We stayed in the same hotel in Reno and by far this was a disappointment it did the job for the weekend but we will not be back.
1 out of 5
by A verified traveller

its the worst hotel I meet in my USA travelling.

Posted 23-May-2015
so teribble hotel I never been in. can say nothing about its uncomfortable experience in it.
2 out of 5
by A verified traveller from bellevue wa

Close to freeway, only 30 min from dt seattle.

Posted 21-May-2015
Hotel looks old, room looked clean but smelt. Walls are paperthin, you can hear all your neighbors. Bed was really hard, it literally squeaked everytime you would move a 1/2 inch. Not even a coffee maker in room. We would not stay again. Hotel staff at front desk at check in was really nice.
3 out of 5
by A verified traveller from San Jose, CA

Average hotel with minimal breakfast

Posted 6-May-2015
Pros: Location
Cons: Definitely Breakfast!!! And regular room service.
Typical room with kitchen, but No utensil, you have to ask front desk for them. Breakfast is the worst with coffee and muffin only, and there is NO room service for the entire 4 days. The good is the location, close to Factoria shopping plaza with plenty of restaurants.
Comment from Hotel Management
12-May-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. While we appreciate your comments about our location, we are sorry that our grab-and-go breakfast did not meet your expectations and that our hotel amenities were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be working with our front desk staff to ensure that our amenities are clearly communicated during guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3 out of 5
Recommended
for Business Travellers
by Herman from San Francisco

Glasses anyone?

Posted 21-Mar-2015 on Hotels
No glasses anywhere in the room. Never experienced this before in any hotel ever.
3 out of 5
Recommended
for Getaway With Friends
by ronald from Colorado

Convenient but lacking.....

Posted 13-Mar-2015 on Hotels
Convenient location. Within walking distance of many restaurants and two Starbucks. My room was missing the fridge. So, they moved me to a different room with a fridge. The room had a kitchenette but you had to ask for plates, cups, etc. No cooking utensils were provided so, it wasn't very useful.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Near Perfect

Posted 3-Mar-2015 on Hotels
If only they had a fitness room and a better breakfast bar, this would be close to perfect.