Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
77% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Vancouver BC

Expensive

Posted 21-Sep-2014
New renovation but old bedding stuffs, mugs come with coffee marks, broken coffee maker, two guests checked in, but only one pack of shampoo, a bag of regular coffee but without decaf.
Comment from Hotel Management
28-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to provide feedback about your experience. I am sorry that your room had cleanliness and maintenance issues and that it did not meet your expectations. Please know that I will be working with my housekeeping staff to ensure our bedding and mugs are fresh, and that enough shampoo is provided. As well, I will be working with my maintenance staff to repair the coffee maker. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
1 out of 5
by A verified traveller

Room mix up.

Posted 16-Sep-2014
Pros: Everything else was fine.
Cons: I am disappointed with my experience doing business with expedia and ESA.
I booked a 2 bed and then got there and they gave me a 1 bed and could/would not fix it(oh well). It got fixed at 10:30 PM when the gentleman they had given my room to tried to chick in and noticed the problem, HE called me and I came down to the desk and we got it fixed. Very inconvenient and unprofessional.
Comment from Hotel Management
26-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to fill out a survey regarding your most recent stay with us. I apologize for the inconvenience you encountered late at night while checking in. I can only imagine how frustrating it was to check in expecting two beds and getting one. I will use your comments as a training opportunity for my staff to ensure situations like this are avoided in the future. Thank you for sharing your feedback with us, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveller from North Carolina

Reservations don't mean a thing at this hotel

Posted 8-Sep-2014
Cons: Honor reservations and arrange accommodations for your guests if you don't have the rooms. Don't leave your guests standing on the curb at midnight
I booked 6 nights (prepaid) through Expedia. On the first night the sprinkler system went off in a room above us at 4:00 AM and everyone evacuated. Our room was flooded with water so we had to leave. They had no other rooms available for us. We crashed at a friend's house in town and the hotel clerk confirmed that our reservation was still good so we could return the following night. At 11:00 PM that night we came back and were told there were still no rooms available for us. They called another Extended Stay America location nearby and confirmed that our reservation had been transferred there. We drove to the other location and the desk clerk said they had no reservation and she had not received a call from the first location. We drove back to the first location (Factoria-Bellevue) and found the office door locked. Very loud banging on the door roused the clerk from the back. The clerk wanted to be helpful but couldn't find a room at any other hotel. Very frustrating at midnight. One week later I've received no response to my written request for a refund of my prepaid 6 nights. We had a (somewhat) similar experience at another Extended Stay America a couple of years ago. Their policy is to allow existing guests to extend their stay (get it?) if they wish. If there are no free rooms, any arriving guests, even those with reservations, are moved to other locations, even 20 miles away. The bottom line is that reservations at this hotel chain don't mean what you think they mean.
2 out of 5
by A verified traveller from Las Vegas

disappointing

Posted 5-Sep-2014
bed made so much noise. room itself was too small. I will not return to this property.
1 out of 5
by A verified traveller

Everything is no good!!!

Posted 2-Sep-2014
I will never go there!! Unkind of staff. Everything is n o good.
3 out of 5
by A verified traveller from Calgary, AB

Good location but that's about it

Posted 29-Aug-2014
The location of the hotel was great for our stay but that was the only thing good about it. The room was booked for four but only the bed had linens when we arrived. I asked for the sofabed to be made up and cleaned while we were out, it was filthy and the mattress still had the packing plastic on it. When we came back the bed had been vacuumed but not made. There was not sleeping room for four in the room, the sofa bed was only a twin. Our shower was mildewy and there was sticky stuff on the floor and counter. The bathroom did not have any face cloths provided. There was garbage left in the cupboards from a previous guest so obviously the cleaning staff are not terribly vigilant. Breakfast was provided in the lobby; muffins, oatmeal, granola bars and coffee. There was no juice or milk for the kids. Overall not a great value for the money.
4 out of 5
Recommended
for Families
by A verified traveller from Galt CA

Extended Stay? Where are the amenities?

Posted 25-Aug-2014
Pros: It's location to downtown Seattle is easy and quick. There is shopping nearby.
Cons: How about giving me a lamp to read by? If I'm going to stay, how about something to cook in?
Location: I came for a conference in Seattle and did not want to pay Seattle hotel costs. This location was perfect.
The room was clean. There was a SMALL container of shampoo and two bars of soap. With 2 sinks (kitchenette and bathroom) and a shower we were moving soap around to meet demand. The kitchenette had 2 burners, microwave and 3/4 size frig. But, there were 2 knives, 1 eating spoon, 1 serving spoon, 1 colander, drying rack, 3 plates, 3 cups, 3 bowls, and 3 glasses. I had to go to the front desk to get more dish soap and silverware. They gave me 2 forks and 2 knives. There was nothing to cook in such as a sauce pan or microwave bowl. The bulbs in the lamps were the equivalent of 50 watts (but they were florescent).
3 out of 5
by A verified traveller

Posted 25-Aug-2014
We booked a two queen size room and got one king size room at first. It took a while before the hotel staff changed the room for us. The new room has a table that my wife liked. However the queen bed that is next to the window is a bit too close to the window. One has to be very careful to avoid bump his leg to the air conditioner.
2 out of 5
by A verified traveller from Vancouver BC

Not worth staying

Posted 20-Aug-2014
Pros: nothing
Cons: fix, A/C, remove stench from the room. Be honest in what you claim that you provide to the guest. Improve your breakfast or don't offer it at all
Location: n/a
The hotel is terrible. the rooms stink, and the bad smell does not go away. The A/c is load to the extent that you will have a difficulty in sleeping. the room was booked as one King and a queen size sofa bed, in reality it had a small love seat sofa bed for a single person. The full kitchen had almost no utensils, no crockery and no cooking pans. The room did not had any extra blankets and pillows, even though we booked it clearly indicating that we had kids. we ended up sending our kids to our friends. We drove from Vancouver, BC and had a late start so by the time we got to the hotel it was around 12:30 AM. We requested that if we can get a slight extension of an hour or two in our check out time, but we were told that that is not possible and we must check out by 11 AM. Also the breakfast was a joke. it was pretty much a coffee pot at the reception, that too till only 9:30 AM. If you have to stay in Bellevue, there are many better options, try to avoid them................
1 out of 5
by A verified traveller from Washington

Horrible experience

Posted 18-Aug-2014
We get there at 1:30, knowing checking in is at 3 pm but most hotels will let u in if rooms are available. So the reception tells me no rooms are available yet to come back at 3. So we leave to get lunch and come back at 3 to check in and hopefully get ready for our Seattle Seahawks game. We had our 5 year old and our 1 year old with us so we needed to get a diaper changed and get some what settled in because we knew after game kids were gonna be extremely tired. Well when we got there they receptionist tell me there are no rooms still. I had reserved a 2 queen bed room and they were still dirty I couldn't check in. After waiting for 45 min we finally got a room, but NOT what we reserved. They only had a 1 king bed room available. So for a family of 4 that lives 4 hours aways I guess that would do. We took it. We were very upset and asked to talk to manager but she wouldn't come in. This hotel was a joke! It has no pool. The receptionist gentlemen that was there first acted like he didn't care. We wanted a hotel that was clean and waited for a clean room and we got a room with dirty comforter. We do not recommend this hotel. The area is perfect, but really you can't have a room cleaned for someone that has a reservation. We didn't even get a discount because we booked thru Expedia. I will never go there again and I will not recommended anyone to go there.