Ratings based on 325 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveller from Calgary, AB
Good location but that's about itPosted 29-Aug-2014
The location of the hotel was great for our stay but that was the only thing good about it. The room was booked for four but only the bed had linens when we arrived. I asked for the sofabed to be made up and cleaned while we were out, it was filthy and the mattress still had the packing plastic on it. When we came back the bed had been vacuumed but not made. There was not sleeping room for four in the room, the sofa bed was only a twin. Our shower was mildewy and there was sticky stuff on the floor and counter. The bathroom did not have any face cloths provided. There was garbage left in the cupboards from a previous guest so obviously the cleaning staff are not terribly vigilant. Breakfast was provided in the lobby; muffins, oatmeal, granola bars and coffee. There was no juice or milk for the kids. Overall not a great value for the money.
for Familiesby A verified traveller from Galt CA
Extended Stay? Where are the amenities?Posted 25-Aug-2014
Pros: It's location to downtown Seattle is easy and quick. There is shopping nearby.
Cons: How about giving me a lamp to read by? If I'm going to stay, how about something to cook in?
Location: I came for a conference in Seattle and did not want to pay Seattle hotel costs. This location was perfect.
The room was clean. There was a SMALL container of shampoo and two bars of soap. With 2 sinks (kitchenette and bathroom) and a shower we were moving soap around to meet demand. The kitchenette had 2 burners, microwave and 3/4 size frig. But, there were 2 knives, 1 eating spoon, 1 serving spoon, 1 colander, drying rack, 3 plates, 3 cups, 3 bowls, and 3 glasses. I had to go to the front desk to get more dish soap and silverware. They gave me 2 forks and 2 knives. There was nothing to cook in such as a sauce pan or microwave bowl. The bulbs in the lamps were the equivalent of 50 watts (but they were florescent).
by A verified traveller
We booked a two queen size room and got one king size room at first. It took a while before the hotel staff changed the room for us. The new room has a table that my wife liked. However the queen bed that is next to the window is a bit too close to the window. One has to be very careful to avoid bump his leg to the air conditioner.
by A verified traveller from Vancouver BC
Not worth stayingPosted 20-Aug-2014
Cons: fix, A/C, remove stench from the room. Be honest in what you claim that you provide to the guest. Improve your breakfast or don't offer it at all
The hotel is terrible. the rooms stink, and the bad smell does not go away. The A/c is load to the extent that you will have a difficulty in sleeping. the room was booked as one King and a queen size sofa bed, in reality it had a small love seat sofa bed for a single person. The full kitchen had almost no utensils, no crockery and no cooking pans. The room did not had any extra blankets and pillows, even though we booked it clearly indicating that we had kids. we ended up sending our kids to our friends. We drove from Vancouver, BC and had a late start so by the time we got to the hotel it was around 12:30 AM. We requested that if we can get a slight extension of an hour or two in our check out time, but we were told that that is not possible and we must check out by 11 AM. Also the breakfast was a joke. it was pretty much a coffee pot at the reception, that too till only 9:30 AM. If you have to stay in Bellevue, there are many better options, try to avoid them................
by A verified traveller from Washington
Horrible experiencePosted 18-Aug-2014
We get there at 1:30, knowing checking in is at 3 pm but most hotels will let u in if rooms are available. So the reception tells me no rooms are available yet to come back at 3. So we leave to get lunch and come back at 3 to check in and hopefully get ready for our Seattle Seahawks game. We had our 5 year old and our 1 year old with us so we needed to get a diaper changed and get some what settled in because we knew after game kids were gonna be extremely tired. Well when we got there they receptionist tell me there are no rooms still. I had reserved a 2 queen bed room and they were still dirty I couldn't check in. After waiting for 45 min we finally got a room, but NOT what we reserved. They only had a 1 king bed room available. So for a family of 4 that lives 4 hours aways I guess that would do. We took it. We were very upset and asked to talk to manager but she wouldn't come in. This hotel was a joke! It has no pool. The receptionist gentlemen that was there first acted like he didn't care. We wanted a hotel that was clean and waited for a clean room and we got a room with dirty comforter. We do not recommend this hotel. The area is perfect, but really you can't have a room cleaned for someone that has a reservation. We didn't even get a discount because we booked thru Expedia. I will never go there again and I will not recommended anyone to go there.
by A verified traveller from Kirkland, WA
An extremely disappointing stayPosted 15-Aug-2014
Pros: Price, availability, and parking
Cons: Housekeeping and general upkeep of the property truly were shockingly poor.
I've never left a hotel review before, but this experience was so bad I feel I should. I would absolutely not recommend this hotel. Pros: - Price and availability were good (for summer season) - Bed was sufficiently comfortable (not great but I've slept on much worse) - Adequate parking Cons: - Terrible housekeeping: o There were large amounts of garbage - bottles/wrappers/tissues/etc - behind the chair, nightstand, and dresser. o Two of the lamps in the room did not work - neither were actually plugged in - Units are not well maintained: o In my room, one of the cooktop burners did not work o The door to my room was broken (cardkey turned light green but did not unlatch - they told me I had to hold it just the right way) o Shower grout and caulking had quite a bit of black mold o The room had an unpleasant odor. It smelled.... very old. - Internet may be free but it's exceedingly slow (>10 sec page load times consistently). However they are happy to sell you an upgrade to "high speed internet". - Employees are not friendly. Bad management perhaps but none of the front desk employees smiled nor were particularly friendly or helpful. All in all, a very poor experience. I will not be staying here again under any circumstance.
for Everyoneby A verified traveller from Alaska
4 days in BelleviewPosted 5-Aug-2014
Husband and I stayed 4 days. We had a room with double bed, which we like because a queen is unnecessary. The kitchenette room was very basic but clean and everything worked well. There was plenty of parking. We like Extended Stay's policy of limited room cleaning. We just don't need that service for a 4 day stay. The only inconvenience we had was carrying 5 bags up to the second floor- no elevator. Accessibility for mobility impaired is an issue here. Call ahead to get a ground floor room. All rooms appear to have outdoor access, which works well in good weather. Our room was quiet even though the hotel appeared to be full.
by A verified traveller
OK stay but rooms are not made up each dayPosted 31-Jul-2014
Cons: Honest presentation of what "breakfast included" actually means. You have to go to the reception area and either sit in on of two chairs or your room
Location: Easy access to freeways and shopping although the Factoria Mall is a bit "down market."
The "breakfast" is basically coffee, tea, granola bars, oatmeal and that's about it. Rather pricey for a hotel that doesn't even make your bed during your stay.
for Everyoneby A verified traveller from Vancouver, WA
Great place!Posted 30-Jul-2014
Very convenient location! Close to shopping and highway system. I we will stay here again on our next visit.
by A verified traveller from washington
Never againPosted 29-Jul-2014
Smelt like curry in the room, mold in showers, very loud at all hours of day/night, "free breakfast" was a 2'x3' table with coffee and oatmeal. All the stay explained to me that everyone wants to quit and the cleaning people are lazy which is why things aren't stocked up. Beds were stiff too. Will not stay again!