Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveller

No internet for entire stay

Posted 17-Apr-2014
Cons: Update bedding. Make work the internets. When you are wrong, the customer should be right... can't fix the problem(?) How about 10 % off the bill?
Location: Close enough to Seattle, if you are driving.
Paid for internet, got no internet, was only offered: "sorry about that" from mgmt.. Breakfast is a joke. Beds and bedding are from 1950's (?) You would find softer sheets, and a more comfortable mattress in North Korea.
5 out of 5
Recommended
for Everyone
by PV from Vancouver,BC

newly renovated..everything was brand new!

Posted 16-Apr-2014
Cons: nil
Location: location is off freeway.....but it isn't easy to get to..thanks to GPS.
pleasant stay .have stayed here before and location is good and shopping,food is walking distance.
1 out of 5
by Brandon from Tempe, Az

Poor Customer Service

Posted 14-Mar-2014
Cons: Customer service, room odor.
This was perhaps one of the worst hotels I've stayed at in regards to customer service. When I arrived, there were three people in front of me, which was not an issue. However, Christine at the front desk was displaying how overwhelmed she was with the amount of people in the lobby. She was rude to everyone, and she complained about her job in front of guests. She then proceeded to assist with customers out of order, which made it take even longer for myself to check in. I contacted and left a message with the district manager a few days ago, but I still have not received a response. I've never encountered such disrespect or disorganization.
1 out of 5
Recommended
by James Cochran from Atlanta, GA

Very bad Experience

Posted 31-Dec-2013 on Hotels.com
This was a bad experience. First, when I checked in, I was handed keys to a room which wasn't even clean. As I walked in the room, I felt like someone was already living there. Blanket was on the floor. Towels on the floor. I went back to front desk and then they gave me a room which she swore was a non-smoking room, but reeked of smoke all around. All in all, not very happy but it was in the middle of the night and I was tired after 4 hour flight, so decided to just suck it up.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 26-Nov-2013 on Hotels.com
3 out of 5
by A verified traveller

Extended Stay in Factoria

Posted 23-Nov-2013
Pros: In the Bellevue area -- easy access
Cons: A extra blanket in the room -- cold when sleeping.
Location: Freeway access easy.
Ok, nothing special but the price was fair
3 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 22-Nov-2013
4 out of 5
Recommended
for Everyone
by Preston from Seattle

Hotel

Posted 2-Nov-2013
The experience at the Extended Stay was okay for me. But the one thing is if you stay over one night you have to communicate to the hotel staff to come and service the room. It should not ever be this way they should check with you daily for these services.
4 out of 5
Recommended
for Everyone
by Preston from Seattle

Hotel

Posted 2-Nov-2013
The experience at the Extended Stay was okay for me. But the one thing is if you stay over one night you have to communicate to the hotel staff to come and service the room. It should not ever be this way they should check with you daily for these services.
1 out of 5
Recommended
by Michael B. from Pleasant Hill, CA

No management oversight

Posted 28-Oct-2013 on Hotels.com
Horrible. They were re-painting while we were there over the weekend. It was noisy and smelled of paint. Painters were leaning their ladders on our hotel door. When I wanted to speak to the manager about changing rooms or to get more information about the construction schedule - I was given her number, as she was "off-site" at the time. I left 3 messages and never heard back from her. I tried to call her after our stay to let her know that we were not pleased with the stay, but she still has not returned our calls. I'll never stay at an Extended Inn again.