Ratings based on 389 Verified Reviews
They paid and stayed. We double-checked. 3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.We double-checked.
by A verified traveller
Just don't expect to get your room cleaned.
Posted 19-Dec-2014They were rude when we asked to get our room cleaned. Said they would, but never did. We stayed for 4 nights.
Comment from Hotel Management
29-Dec-2014 by Manager, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. I am sorry for the issues you encountered while inquiring about housekeeping services with the front desk. We will use your comments as a training opportunity to ensure situations like this do not happen again. Thank you so much for sharing your feedback with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
by A verified traveller
Posted 11-Dec-2014
Pros: It was cheap.
For an "Extended Stay Hotel" it was equipped with nothing - no silverware, no plates, only cheap lightweight plastic cups. Not even a coffee maker. VERY minimalist. And cheap. And the towels were really really thin and scratchy.
by A verified traveller
Ridiculous kitchen.
Posted 6-Dec-2014Pros: Good AC.
Cons: How about a plate or bowls and even plastic silverware. A dishcloth or towel, sponge, soap, SOMETHING to wipe off counters. Total rip- off there.
Not a plate, glass, fork , coffee maker or anything to clean up with. Nothing. This is false advertising. Woman at desk was nice. Never again.
by A verified travellerfrom Eastern WA
Convenient location, but noisy
Posted 3-Dec-2014Pros: Location
Cons: Listed above, the beds are uncomfortable, the shower has mold on the grout and there are no dishes in the kitchen
Location: Factoria Mall is close, the Keg and several other restaurants
This was a one-night stay in a transition and I was disappointed. First, don't take a room on the freeway side because that is all you will hear all night. Then bring your own pillow top because these mattresses are as hard as a rock and come with a thin sheet and blanket plus the cover (Never sleep with the cover) The shower had mold between the tiles, the water never really did get hot and there were no dishes, none, in the small kitchen. Spend a few dollars more and stay at another Hotel.
Recommended
for Everyoneby A verified travellerfrom Seattle, WA
Convenient and clean
Posted 24-Nov-2014Pros: location, setting, clean rooms
Location: Right near Factoria in Bellevue. Close to Interstate 90 and short drive to downtown Bellevue and Seattle.
Very convenient to Interstate 90. The room was clean and modern. The backdrop had lots of tall beautiful tree's. Great value for the price.
Recommended
for Everyoneby A verified traveller
Posted 17-Nov-2014
The hotel was satisfactory for the price point. The heater took forever to warm the room up and it had what appeared to be dried noodles in the vent. Their breakfast is a grab and go., muffins and coffee .
Comment from Hotel Management
25-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review about your recent experience. We are sorry to hear that the heater in your room took a while to warm the room up, and that the vents were not clean. I will work with my maintenance staff to properly clean the vents and to inspect our heating units to ensure that they are working correctly. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Recommended
for Everyoneby A verified travellerfrom Ellensburg
just a place to sleep.......!
Posted 15-Nov-2014Pros: Close to everything!! Freeways on & off ramps......shopping & places to eat!! Bel-Square is about 10 minutes from here & Factoria is walking distance!
Cons: New towels and blankets.....
Although the hotel is close to Everything......upon entering our room it was just......well.....just a room!!! With a small kitchen and a bathroom....the towels felt vey Thin (like the ones you wash a car with) and the same for the blankets on the beds-Very Thin! Yes it was only one night and it was.....OK in a pinch!!!
Comment from Hotel Management
26-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review regarding your experience. We are happy to see that you found the location perfect for your needs overall. Still, we are sorry to read that your linens did not meet your expectations. I will be reviewing processes and procedures with our laundry team to ensure linen and terry is processed correctly. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
by A verified traveller
Over-priced for the level of service and facility
Posted 14-Nov-2014The new policy is that guests have to request a coffee maker and dishes in the "suite". The facility does not have a gym, and the facilities are shabby. The bathroom was dingy and had someone else's hair on the floor. Sheets, towels, and wash cloths were of the sandpaper variety. The rate for this room was too high for a property that is so poorly appointed and poorly maintained.
Recommended
for Everyoneby A verified traveller
Posted 14-Nov-2014
the room was fine for a night's stay. hotel rooms could use some updating.
Recommended
for Everyoneby A verified travellerfrom Spokane, WA
Near Seahawks and Mariners Fields.
Posted 11-Nov-2014Pros: This hotel is very good for access to Mariners and Seahawks games.
Cons: The only way to watch the TV was to sit on the beds.
Location: Easy access to Factoria Mall which has most anything one would need.
Overall, the room good. It was was clean, although the refrigerator didn't seem as clean as it could be.
Comment from Hotel Management
21-Nov-2014 by Manager, Hotel Management
Thank you for your review. We are glad to read that our location was so convenient for you and that you liked your room overall; however, I do apologize for the cleanliness issue with refrigerator. I'll use your comments as a training opportunity for our team. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
