Ratings based on 245 Verified Reviews
They paid and stayed. We double-checked. 3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.We double-checked.
by A verified traveller
No internet for entire stay
Posted 17-Apr-2014Cons: Update bedding. Make work the internets. When you are wrong, the customer should be right... can't fix the problem(?) How about 10 % off the bill?
Location: Close enough to Seattle, if you are driving.
Paid for internet, got no internet, was only offered: "sorry about that" from mgmt.. Breakfast is a joke. Beds and bedding are from 1950's (?) You would find softer sheets, and a more comfortable mattress in North Korea.
Comment from
21-Jan-2014
I appreciate you bringing your experience to our attention. I’m sorry to hear about your experience including the Wi-Fi issues in your room and the level of customer service during your stay. In response to your comments, I will meet with the staff to review our maintenance policies and guest protocol to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Recommended
for Everyoneby PV from Vancouver,BC
newly renovated..everything was brand new!
Posted 16-Apr-2014Cons: nil
Location: location is off freeway.....but it isn't easy to get to..thanks to GPS.
pleasant stay .have stayed here before and location is good and shopping,food is walking distance.
Comment from
18-Jan-2014
Thank you so much for posting a glowing review of your stay. I’m happy to hear that you enjoyed our newly renovated rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!
by Brandon from Tempe, Az
Poor Customer Service
Posted 14-Mar-2014Cons: Customer service, room odor.
This was perhaps one of the worst hotels I've stayed at in regards to customer service. When I arrived, there were three people in front of me, which was not an issue. However, Christine at the front desk was displaying how overwhelmed she was with the amount of people in the lobby. She was rude to everyone, and she complained about her job in front of guests. She then proceeded to assist with customers out of order, which made it take even longer for myself to check in. I contacted and left a message with the district manager a few days ago, but I still have not received a response. I've never encountered such disrespect or disorganization.
by A verified traveller
Extended Stay in Factoria
Posted 23-Nov-2013Pros: In the Bellevue area -- easy access
Cons: A extra blanket in the room -- cold when sleeping.
Location: Freeway access easy.
Ok, nothing special but the price was fair
Recommended
for Everyoneby A verified traveller
Posted 22-Nov-2013
Recommended
for Everyoneby Preston from Seattle
Hotel
Posted 2-Nov-2013The experience at the Extended Stay was okay for me. But the one thing is if you stay over one night you have to communicate to the hotel staff to come and service the room. It should not ever be this way they should check with you daily for these services.
Recommended
for Everyoneby Preston from Seattle
Hotel
Posted 2-Nov-2013The experience at the Extended Stay was okay for me. But the one thing is if you stay over one night you have to communicate to the hotel staff to come and service the room. It should not ever be this way they should check with you daily for these services.
by A verified traveller
Not good
Posted 24-Oct-2013Reserved a 2 queen bed room and upon checking in and entering into the room, I was shocked to see one king bed with a pull out sofa. When checked with front desk, they agrees to move me to the 2 queen bed room at 1130 pm and had no recollection of agreeing to it due to change of staff. Continued the stay in the unit although paid for 2 queen beds. Poor customer service.
by Marymi
Bad service
Posted 20-Oct-2013They were not ready for the overflow of many walks on Wed night. Checkin was a robotic not thrilled associate who tried to get us in and out of the lobby. I had to return 2x bc my key didnt work. The 3rd time she told one of the other workers to go try it and she huffed and puffed and said" what time is it? I better get paid for this!!" In front of customers. 20 mins later she calls the office saying she got it to work BUT she said it was a trick lock... Great! I avoided the front office as much as I could. Thurs AM, no bfast set up and it was 8:40am. Fri AM the trays were pretty empty. They just dont really care at this facility.
by A verified traveller
Dirty and no service
Posted 18-Oct-2013Horrible experience. Would not recomend
