West Phoenix Waterpark Vacations

Didn’t even know they had a spa felt like people didn’t really want families swimming in the smaller pool only for sunbathing and people reading books they only really wanted families at the water park

Initial check in was great. Then we found the room had not even been made up. Management acted quickly and found us a new room. Rooms in both suites had a musty odor but freshened up by opening the windows. A few ants greeted us in the bathroom at the sink as well. Overall a good stay.

I wish they had a shelf in the walk-in showers to support larger than travel size bottles on. Also, floors could be cleaned better. Always had black socks or black feet from walking on them. Other than that, we had an excellent stay! Neither issue was a show stopper for us. Highly recommend!

Clean room staff great and friendly

Friendly helpful staff in reception..help with transport to local restaurant, clean, very comfortable room. Lots of beautiful quiet areas to read, take a breath…good food at restaurant. Secure and safe..

The pull-out bed was in very poor condition—sunken in the middle and lacking proper support—making it unsuitable for sleeping. Additionally, the staff at the Hacienda restaurant were unhelpful and came across as rude. I also had to contact the Privado front desk three separate times to obtain basic information about the gym schedule, which was frustrating. Given the price of the stay, the overall experience did not meet expectations. It may be worth noting that staying during a holiday week or weekend could impact service quality, as the hotel did not seem adequately equipped to deliver the level of service it aims to provide.

We stayed in a suite with 2 outside patios. The furniture outside was not clean. Our room was very clean. It was a very large suite. We found it odd that the only trash can was located in the bathroom. Also the bathroom was only accessible through the private bedroom. Bugs were a problem at both the adult and family pools. All of the food was excellent.

The villa was beautiful and the staff was very friendly and helpful.

Clean room staff great and friendly

love this resort. Retro feel, quiet location, beautiful pools and views. great food and bar. loved the breakfast. loved our room facing the pool on 2nd floor.

The staff thought my last name was funny. I played along but honestly didn't appreciate it. Then, I had trouble finding my room because the directions were confusing. It would have been helpful to have some signage at the parking area to know where to enter, especially since it was a very small pathway. The shampoo dispenser in the room was empty and the spas were out of order.

Clean room, amenities and the proximity to everything.

Clean room staff great and friendly