Western Cibao Waterpark Vacations

very well worth the money, great amenities close to everything felt safe

They gave us the wrong room type when we arrived. We payed for a suite. They changed us day two to proper room. Food was average but not great same thing day in day out. Overall had a good time. The beach was good. Would we go back ?????

perfect room, spotless, great service, perfect location, great ammenities

Staff amenities treatment food. Everything was excellent. Definitely recommended Im coming back.

Our room was wonderful. The pool that was outside our room was not best though. It was very small, not filled all the way and when we got there it looked dirty. The staff was wonderful, we did end up getting stuck with some staff who wanted to sell us a timeshare and they mentioned it would take an hour but it took up majority of our first day there which was 3hours spent with them so that was majority of our first day. Booking excursions was very convenient and we were able to do so right at the front desk and that was lovely. There were paddleboards, body boards, kayaks and many things to do on site which was lovely to have. The food was not best. I love Dominican food, but it was not what I expected. Majority of time, the food was cold. A lot of people were complaining of the food when we were there and stated getting sick. I watched 2 people faint from the effects of being sick from the food.

We rolled into Santiago later than we hoped, but honestly that drive from Santo Domingo turned out to be half the fun. There’s something about watching the landscape shift outside the window that makes the miles fly by. Just after 5:10pm in the afternoon we pulled up to the hotel, road weary yet excited. The front desk crew greeted us like old friends, smiles all around. They walked us through everything we needed to know and even handed over vouchers for a welcome drink. Sweet idea, though it missed the mark for me I do not drink alcohol and sugary drinks aren’t my thing either. Maybe next time they could keep a crisp sparkling water or something similar on standby for folks like me. The next morning, still riding the high of a great breakfast, I stopped at the concierge desk. All I wanted was to lock in a deep-tissue massage for Saturday the thirty first. No fuss. Within minutes I had two bookings: mine at one in the afternoon for an hour, and another at 2:15pm for my friend, half an hour, my treat. Fast-forward to Saturday. I strolled into the spa at 12:50pm, already melting into relaxation mode, only to hear the therapist say she had just taken someone else for my slot. My jaw nearly hit the floor. I asked when that person had booked and, sure enough, they would reserved about five hours after I did. Any spa worth its salt sticks to first-come, first-served scheduling, not whoever wanders in first. They offered to fit me in the next day, but I was checking out.

What an amazing hotel. The staff is super attentive very personable.The food was amazing every thing was incredible. The rooms were so beautiful the pictures do it no justice. Definitely coming here again.

Clean, great staff , amenities , food . Just some thigs of the resort has to updated. More cams and vigilance.

Staff amenities treatment food. Everything was excellent. Definitely recommended Im coming back.

Our room was wonderful. The pool that was outside our room was not best though. It was very small, not filled all the way and when we got there it looked dirty. The staff was wonderful, we did end up getting stuck with some staff who wanted to sell us a timeshare and they mentioned it would take an hour but it took up majority of our first day there which was 3hours spent with them so that was majority of our first day. Booking excursions was very convenient and we were able to do so right at the front desk and that was lovely. There were paddleboards, body boards, kayaks and many things to do on site which was lovely to have. The food was not best. I love Dominican food, but it was not what I expected. Majority of time, the food was cold. A lot of people were complaining of the food when we were there and stated getting sick. I watched 2 people faint from the effects of being sick from the food.

The check-in process was a bit tedious, but that was due to Expedia, not the hotel. To keep a positive experience, the hotel staff was very kind and upgraded us to a beautiful room. We were a family of four, including a 7-year-old child, and each of us had our own bed and private bathroom, which was excellent. Everyone was very friendly and welcoming, from the front desk staff to the waiters, and especially the bar staff. The entertainment was excellent; the girl who organized the karaoke had great charisma and energy. The weather was on our side, with sunny days throughout our stay. The food at the Blue Lagoon restaurant was delicious . we absolutely loved it. The entire resort staff is humble, respectful, and very kind. Recommendations: • I didn’t really like the “guagua” shuttle; I think a large golf cart would look better and feel more comfortable. • At the bars, drinks were often served in plastic cups, which takes away from the presentation. However, at the beach they used nicer cups, and we were able to take great photos there.

The staff was friendly and courteous.

Staff amenities treatment food. Everything was excellent. Definitely recommended Im coming back.