Tenerife Waterpark Vacations

Beautiful stay

This was our 2nd visit to the hotel with our 3 year old. Clean room on arrival and room was cleaned every day new clean towels when requested, we took a spare absorbent sheet to put on our toddlers bed that was washed without being asked which was so kind, all staff very friendly, bar staff always happy to help, pool very clean and plenty of sun loungers all day so no need to go to the pool early in the morning to try and reserve sun beds. Lovely selection of food catering for all needs and dietary requirements. Arcades are great for kids and pool tables for adults. Photos can be taken by staff by pool and around the hotel but perhaps expect these to be done a little more professionally for the price. Minimum is €15 per photo with a minimum purchase of 5 if you also want these digitally. Pool towels are supplied with a deposit paid which is refunded at the end of your stay. Great selection of activities to choose from although we were a little disappointed that the soft play is no longer at this hotel. Evening entertainment is great although worrying that the disco and inside entertainment is over the safe decibel limit for children so this will need to be improved for us to return. Great experience

Overall we were pleased with to hotel. The staff were fabulous. We did the half board, breakfast only. So many options to choose. We had one problem that was never resolved, the air conditioning. Unfortunately we had to ask for a fan to cool our room.

1. hallway carpet was dirty, with what looked like permanent stainage 2. power outlets in room did not work 3. while bed was made daily, bedding was consistently damp 4. laundry service took an extra day and would have taken two extra days if I hadn’t complained vigorously about not being able to check out without my FABULOUS clothes (also hotels.com is not on my good side either)

Beautiful stay

This was our 2nd visit to the hotel with our 3 year old. Clean room on arrival and room was cleaned every day new clean towels when requested, we took a spare absorbent sheet to put on our toddlers bed that was washed without being asked which was so kind, all staff very friendly, bar staff always happy to help, pool very clean and plenty of sun loungers all day so no need to go to the pool early in the morning to try and reserve sun beds. Lovely selection of food catering for all needs and dietary requirements. Arcades are great for kids and pool tables for adults. Photos can be taken by staff by pool and around the hotel but perhaps expect these to be done a little more professionally for the price. Minimum is €15 per photo with a minimum purchase of 5 if you also want these digitally. Pool towels are supplied with a deposit paid which is refunded at the end of your stay. Great selection of activities to choose from although we were a little disappointed that the soft play is no longer at this hotel. Evening entertainment is great although worrying that the disco and inside entertainment is over the safe decibel limit for children so this will need to be improved for us to return. Great experience

Overall we were pleased with to hotel. The staff were fabulous. We did the half board, breakfast only. So many options to choose. We had one problem that was never resolved, the air conditioning. Unfortunately we had to ask for a fan to cool our room.

This was our 2nd visit to the hotel with our 3 year old. Clean room on arrival and room was cleaned every day new clean towels when requested, we took a spare absorbent sheet to put on our toddlers bed that was washed without being asked which was so kind, all staff very friendly, bar staff always happy to help, pool very clean and plenty of sun loungers all day so no need to go to the pool early in the morning to try and reserve sun beds. Lovely selection of food catering for all needs and dietary requirements. Arcades are great for kids and pool tables for adults. Photos can be taken by staff by pool and around the hotel but perhaps expect these to be done a little more professionally for the price. Minimum is €15 per photo with a minimum purchase of 5 if you also want these digitally. Pool towels are supplied with a deposit paid which is refunded at the end of your stay. Great selection of activities to choose from although we were a little disappointed that the soft play is no longer at this hotel. Evening entertainment is great although worrying that the disco and inside entertainment is over the safe decibel limit for children so this will need to be improved for us to return. Great experience

Overall we were pleased with to hotel. The staff were fabulous. We did the half board, breakfast only. So many options to choose. We had one problem that was never resolved, the air conditioning. Unfortunately we had to ask for a fan to cool our room.

Beautiful stay