Middle Torch Key Waterpark Vacations

It’s hard to believe this is a 4 star hotel. The rooms are small and dated. We found some insect in our bathroom. They have only 1 or 2 working elevators at anytime and you need to wait for sometime. There was a lack of amenities that I thought would be complementary. For example I left my tooth brush and had to buy one in the store instead. Small things but at the price point it doesn’t quite add up. Dining was good, this was a highlight, several great waitstaff including Daniel. The beach access is incredible, they set up your chairs a towels and you can order drinks. Housekeeping, waitstaff and beach staff were amazing.

Good experience, pricey amenities

Fresh coffee should be there in lobby at all tomes. All else was good friendly staff fresh breakfast cleanliness e.t.c.

The rooms are nice and large, amenities such as toiletries and free water bottle were great, and the easy access to the beach was perfect - you get chairs and an umbrella as part of your stay. Dining was also amazing - between the Nobu restaurant, the Inez Cafe, and tasty breakfast, you're covered! We did have issues, however, related to housekeeping - they were really kind and helpful, however, I don't know if it was due to miscommunication or mismanagement, but they skipped cleaning our room one day, and on another, took items but didn't replace with new ones, so had to call for towels, etc. On top of this, I had asked for items to be removed from the fridge days before our stay - received confirmation that it would be done. Got to the room - the items were not removed. I texted using their text system to ask if someone could remove the items, and received confirmation - twice over the time of our stay- but it never happened. This was frustrating. I could tell we weren't the only ones experiencing similar issues. Also, it took a couple tries of showering to understand the reason why water was pouring out onto the floor - the shower/glass door was missing a rubber cover at the bottom, so had to report that. Outside of these areas, the stay was really nice/relaxing.

The rooms are nice and large, amenities such as toiletries and free water bottle were great, and the easy access to the beach was perfect - you get chairs and an umbrella as part of your stay. Dining was also amazing - between the Nobu restaurant, the Inez Cafe, and tasty breakfast, you're covered! We did have issues, however, related to housekeeping - they were really kind and helpful, however, I don't know if it was due to miscommunication or mismanagement, but they skipped cleaning our room one day, and on another, took items but didn't replace with new ones, so had to call for towels, etc. On top of this, I had asked for items to be removed from the fridge days before our stay - received confirmation that it would be done. Got to the room - the items were not removed. I texted using their text system to ask if someone could remove the items, and received confirmation - twice over the time of our stay- but it never happened. This was frustrating. I could tell we weren't the only ones experiencing similar issues. Also, it took a couple tries of showering to understand the reason why water was pouring out onto the floor - the shower/glass door was missing a rubber cover at the bottom, so had to report that. Outside of these areas, the stay was really nice/relaxing.

Good experience, pricey amenities

Friendly, accommodating staff! The rooms were clean and spacious. We had a very difficult time traveling and got there very late. The front desk was proactive at getting us checked in and making sure we were able to access our rooms past check-in time.

Good experience, pricey amenities

Room had a view and was very big. Great location.

I really liked the location — it was very convenient. The room was pretty big and very clean, which made the stay comfortable. The staff was friendly and welcoming. The breakfast was okay, nothing special, but it was fine.