Jerada Waterpark Vacations

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.

We all loved it! Great selection of slides, pools. It says they have 4 restaurants but really it was one restaurant that had buffet style breakfast, lunch and dinner, one restaurant that opens from 3 pm to 5 pm for crepes and hamburgers and one cafe with pastries and sandwiches. In general the slides could use some repainting. Staff can do better with cleaning up the common area around the main pool/main cafe since that’s where most guests hang out. Our room was big enough for 5 people. But honestly we were overall very pleased with the resort.

The riad is really nice and muhammed and Younis are very helpful, met us at the end of the road as taxi wont go to the riad due to narrow road and they helped with the luggage. They were very kind and gave us a map and told us about the area and where everything is. The riad is very clean, breakfast is quite good. The area the riad is a bit secluded and someone like me who has very little sense of direction could end up getting lost.

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.

The riad is really nice and muhammed and Younis are very helpful, met us at the end of the road as taxi wont go to the riad due to narrow road and they helped with the luggage. They were very kind and gave us a map and told us about the area and where everything is. The riad is very clean, breakfast is quite good. The area the riad is a bit secluded and someone like me who has very little sense of direction could end up getting lost.

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.