Africa Spa Vacations

Beautiful Riad with taxi service to the door which made it so convenient. The staff was amazing!

This property is pristine, and the staff are excellent. The food was good in the restaurant. The sand is very nice, but have the beach is rocky. The one strange thing that makes me get out of four stars is that in the winter and into the mid spring they don’t actually have air-conditioning on so you have to open the window if the room is too warm. Apparently this is hotel wide. I was there late, April.

Kenzie was an absolute dream. We had a long journey and my son was not feeling well when we arrived. The manager at Kenzie treated us like family. He offered us early check in. He made sure my family and I were well take. Care of. I honestly feel like we wouldn’t have Siri Ed the trip without him. Thank you so much for your compassion and hospitality. Everything about the resort was perfect. Beautifully manicured, good food, lots of activities, beautiful pools, and wonderful staff. Everyone was friendly and welcoming. Our accommodations were stunning. We are so grateful that we chose Kenzie.

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.

Overall we were quite disappointed in this hotel. It carries the "Savoy" name but is considerably rough around the edges. One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock). The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices. The staff were generally very helpful, but no more so than a normal hotel.

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.

This property is pristine, and the staff are excellent. The food was good in the restaurant. The sand is very nice, but have the beach is rocky. The one strange thing that makes me get out of four stars is that in the winter and into the mid spring they don’t actually have air-conditioning on so you have to open the window if the room is too warm. Apparently this is hotel wide. I was there late, April.

Kenzie was an absolute dream. We had a long journey and my son was not feeling well when we arrived. The manager at Kenzie treated us like family. He offered us early check in. He made sure my family and I were well take. Care of. I honestly feel like we wouldn’t have Siri Ed the trip without him. Thank you so much for your compassion and hospitality. Everything about the resort was perfect. Beautifully manicured, good food, lots of activities, beautiful pools, and wonderful staff. Everyone was friendly and welcoming. Our accommodations were stunning. We are so grateful that we chose Kenzie.

Beautiful Riad with taxi service to the door which made it so convenient. The staff was amazing!

Everything was clean and well maintained, and the entire experience felt easy and smooth from start to finish. The staff was kind, welcoming, and always helpful whenever we needed anything. The location was great and made getting around very convenient. Room service food was also really good. Overall, this was my favorite hotel during our Egypt trip and I would definitely stay here again.

Lovely hotel, room is spacious & clean. Staff are extremely friendly and accommodating. Feel very safe with the security at the hotel. Spa is amazing, pool area is wonderful and the pool is just the right temperature. Breakfast is delicious with lots of choice including custom made eggs to order. Vast variety of juices and fruit. Coffee is exceptionally delicious. Food in the Arabic restaurant is also very tasty. Love this hotel, can’t say enough good things!

It is a fabulous hotel. We loved every minute of our stay. The staff are amazing… literally everyone! Front desk staff brilliant, restaurant amazing, bar staff amazing and cocktails fantastic. Shout out to Mohammed at the resort which we loved. Cooking school is a must. Restaurant was the best meal we had. Only let down is the roof top terrace! Terrible service there and dreadful drinks. Hotel put it right on our return to their main bar. We will definitely be back.

Overall we were quite disappointed in this hotel. It carries the "Savoy" name but is considerably rough around the edges. One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock). The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices. The staff were generally very helpful, but no more so than a normal hotel.

Kenzie was an absolute dream. We had a long journey and my son was not feeling well when we arrived. The manager at Kenzie treated us like family. He offered us early check in. He made sure my family and I were well take. Care of. I honestly feel like we wouldn’t have Siri Ed the trip without him. Thank you so much for your compassion and hospitality. Everything about the resort was perfect. Beautifully manicured, good food, lots of activities, beautiful pools, and wonderful staff. Everyone was friendly and welcoming. Our accommodations were stunning. We are so grateful that we chose Kenzie.