Northwest Austin Scuba Diving Vacations

The property is big. When we checked in, our room wasn’t ready so the front desk told us we could eat lunch at their restaurant (Crenshaw) first. We got lost making our way there. Then after lunch we got lost making our way to the elevators for 5th floor. That all was super frustrating. Shelby - a super nice young lady and Paul - at front desk immediately apologized. They noted that in future they will give a property map when guests check in. Anthony at front desk was super gracious. Tye entire valet and front entrance staff are also wonderful. All cleaning staff was amazing and rooms are very clean We had a nice room on 5th floor with beautiful views. Self parking is easy. It’s a large priority so be ready to get your steps in when walking to and from Parking space - we liked getting our steps in. Velvet Joe staff is absolutely warm and wonderful and we loved getting our morning coffee and snack here. I had gone for work bit Ho early wouldn’t mind going back in a winter month with all my family again, just to relax for a week. Gracious staff makes all the difference even if the property itself is wonderful (which it is).

wish i knew about the $58 self parking fee before booking.

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

While I think this property is really incredible and I would return, the check in experience I had left a negative first impression.

The property is big. When we checked in, our room wasn’t ready so the front desk told us we could eat lunch at their restaurant (Crenshaw) first. We got lost making our way there. Then after lunch we got lost making our way to the elevators for 5th floor. That all was super frustrating. Shelby - a super nice young lady and Paul - at front desk immediately apologized. They noted that in future they will give a property map when guests check in. Anthony at front desk was super gracious. Tye entire valet and front entrance staff are also wonderful. All cleaning staff was amazing and rooms are very clean We had a nice room on 5th floor with beautiful views. Self parking is easy. It’s a large priority so be ready to get your steps in when walking to and from Parking space - we liked getting our steps in. Velvet Joe staff is absolutely warm and wonderful and we loved getting our morning coffee and snack here. I had gone for work bit Ho early wouldn’t mind going back in a winter month with all my family again, just to relax for a week. Gracious staff makes all the difference even if the property itself is wonderful (which it is).

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

the property was very clean and the personal very kindness. dinner is excellent

The property is big. When we checked in, our room wasn’t ready so the front desk told us we could eat lunch at their restaurant (Crenshaw) first. We got lost making our way there. Then after lunch we got lost making our way to the elevators for 5th floor. That all was super frustrating. Shelby - a super nice young lady and Paul - at front desk immediately apologized. They noted that in future they will give a property map when guests check in. Anthony at front desk was super gracious. Tye entire valet and front entrance staff are also wonderful. All cleaning staff was amazing and rooms are very clean We had a nice room on 5th floor with beautiful views. Self parking is easy. It’s a large priority so be ready to get your steps in when walking to and from Parking space - we liked getting our steps in. Velvet Joe staff is absolutely warm and wonderful and we loved getting our morning coffee and snack here. I had gone for work bit Ho early wouldn’t mind going back in a winter month with all my family again, just to relax for a week. Gracious staff makes all the difference even if the property itself is wonderful (which it is).

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

While I think this property is really incredible and I would return, the check in experience I had left a negative first impression.

wish i knew about the $58 self parking fee before booking.