Isla Fuerte Scuba Diving Vacations

If you just want to lay on a beach and recharge, this is the place for you! The room was pristine, and the staff was super friendly and accommodating

Lovely clean room and a good size Close to everything and easy to get around Breakfast is excellent highly recommend the restaurant

Everything was wonderful

Great exotic place.

Great location just outside the walled city. The rooms are spacious and have a great view. On one of the days, I left early for a day trip and came back late. Was a bit surprised to realise that the room was t cleaned at all.

The resort is very spread out with an assortment of pools and quiet areas to relax. Favorably quiet even at the shoreline - no disturbing music. The beach vendors don't have assigned selling booths near the beach loungers, so they approach guest's multiple times throughout the day. The food truck near the shoreline serves as a fantastic casual lunch spot. The adult pool on the upper most level is a great feature and greatly valued when you just want to "turn off and relax quietly"

El Four Seasons Cartagena es precioso y está perfectamente ubicado en Getsemaní, a pocos pasos de la ciudad amurallada. El hotel reúne edificios históricos restaurados, entre ellos el templo de San Francisco, del siglo XVI, y el antiguo Club Cartagena, de los años veinte. Las instalaciones se sienten nuevas y el diseño combina lo clásico con lo contemporáneo. Nos impresionaron la gran escalera blanca bajo el techo de cristal y el claustro colonial, con sus galerías de arcos y los árboles antiguos que dan sombra al patio. En la azotea hay dos piscinas con vistas a la ciudad amurallada. Entre las palmeras, las tumbonas y las sombrillas blancas, es un lugar precioso para descansar y disfrutar de Cartagena desde arriba. La atención fue excelente. Antes del check-in tuvimos un inconveniente por sobreventa, pero el equipo lo resolvió a tiempo y nos ofreció alternativas a la altura del hotel. Incluso nos ofrecieron un late check-out sin costo, un detalle que agradecimos aunque no pudimos aprovecharlo por el horario del vuelo. El spa es divino, en especial la cabina para parejas. Las vigas de madera, los arcos y la luz cálida crean un ambiente que invita a relajarse desde que uno entra. La comida fue exquisita y nos quedamos con muchas ganas de volver.

Great location just outside the walled city. The rooms are spacious and have a great view. On one of the days, I left early for a day trip and came back late. Was a bit surprised to realise that the room was t cleaned at all.

Beautiful room. Close to everything! Helpful staff and yummy breakfast. Thank you!!

One particular incident stood out. I wanted to extend my stay for one more night and asked if my current room was available. I was simply told no, without any effort to offer alternative accommodations or assistance. I then went directly to my Expedia app and was able to book the exact same room for another night without any problem. That was especially disappointing because a little effort and willingness to help would have made all the difference. I do want to recognize that everyone else throughout the hotel was helpful, welcoming, and willing to assist whenever I needed something. I truly appreciated their kindness and service. I loved Cartagena, loved the hotel, and would happily return. My only recommendation to management would be to address the customer service at the front desk. First impressions matter, and guests should feel welcomed, acknowledged, and valued whenever they ask for assistance. Despite that experience, I would still recommend Hotel Voila and would love to stay again. I hope management takes this feedback constructively because the hotel itself has so much to offer!