Italian Riviera Romantic Vacations

Overall the staying was ok. The big issue I found was on the Food and Beverage department. Went to the lobby/bar and waited for 10-15 minutes and nobody showed up. I found out later by asking that the bar was on the terrace. Went to the bar at the 7th level. Waited for another 15’ and nobody showed up either. I ended up leaving again to get a drink somewhere else outside. I came back at 22:10 to the restaurant to grab something to eat, the waiter almost refused to let me sit, I then remarked the restaurant (kitchen) was open till 22:30. I was being served with a terrible attitude from the waiter. I used the spa, one steam room is not working, wasn’t greeted at the entrance either and I had to figure out things for myself. For a 5 star hotel there is no excuses to provide for such a terrible service. I expect much more, and this are just the basics things to expect.

No complaints. They above and beyond with service and quality

Beautiful property and location. Everyone on the staff was pleasant and welcoming. Vistamare breakfast and dinner were excellent. Pool and beach area are well kept and inviting. The concierge and reception staff were all first class and provided exemplary service. I would highly recommend this luxurious property if you are staying in or near Santa Margarita Ligure.

No complaints. They above and beyond with service and quality

Overall the staying was ok. The big issue I found was on the Food and Beverage department. Went to the lobby/bar and waited for 10-15 minutes and nobody showed up. I found out later by asking that the bar was on the terrace. Went to the bar at the 7th level. Waited for another 15’ and nobody showed up either. I ended up leaving again to get a drink somewhere else outside. I came back at 22:10 to the restaurant to grab something to eat, the waiter almost refused to let me sit, I then remarked the restaurant (kitchen) was open till 22:30. I was being served with a terrible attitude from the waiter. I used the spa, one steam room is not working, wasn’t greeted at the entrance either and I had to figure out things for myself. For a 5 star hotel there is no excuses to provide for such a terrible service. I expect much more, and this are just the basics things to expect.

Beautiful property and location. Everyone on the staff was pleasant and welcoming. Vistamare breakfast and dinner were excellent. Pool and beach area are well kept and inviting. The concierge and reception staff were all first class and provided exemplary service. I would highly recommend this luxurious property if you are staying in or near Santa Margarita Ligure.