Mat District Romantic Vacations

I stayed at this 5-star hotel in Sarandë, Albania, and unfortunately my experience was very disappointing. The hotel itself is very big, beautiful, and has a lot of potential, but the management and organization are far below the standard expected from a 5-star property. From the moment we arrived, we noticed problems. We were given only one room card even though there were two people staying in the room, which is very inconvenient. The room also did not have a smart TV, only a basic television, which does not match the expectations of a 5-star hotel. The communication with reception was one of the biggest issues. Every time we tried to call reception from our room, the line was always busy, and we could not reach them when we needed help. We had to go downstairs every time to ask for assistance. When we asked staff questions, we often did not receive clear or accurate answers, which made the service feel unprofessional. For such a large hotel, having only one elevator is completely insufficient. Guests have to wait a long time, especially during busy hours. The hotel is not well prepared for the number of guests it accommodates. The breakfast was also a major disappointment and definitely not at the level expected from a 5-star hotel. The choices were very limited and did not offer the quality or variety that guests expect from this category of hotel. When the breakfast area becomes crowded, there are not enough comfortable places to sit, and guests may end up sharing tables

Wonderful house, absolutely immaculate and our host couldn't have been more helpful. Highly recommended.

Sadly, when I arrived, they said they didn’t have a booking for me after waiting for quite a long time dispatching of the confirmation and receipt. They still didn’t believe that I had paid eventually I was given a room told that I would need to move the following day. the room I was given was supposedly an upgrade but the bedroom part of the room had two tiny windows so no natural light and the sweet area had a sofa but nothing else. There were brackets on the wall where a TV should’ve been, but there was no TV there.

A nice hotel .. good location... however the breakfast is awful.. the service is absolutely nonsense.

Great service, nice hotel…

Very clean, perfectly located.

We had a very enjoyable stay at MAK Hotel Albania and found the location to be one of its biggest strengths. It’s perfectly situated near the new stadium, restaurants, and the city centre, so there was plenty going on nearby, especially at night. At the same time, the hotel is tucked right beside the park, which gave it a quieter, more peaceful feel than you might expect in such a central area. There was significant construction underway on the first three floors during our stay, but since we were on the fifth floor and there was no work over the weekend, it was only a minor issue. The rooms are a little dated in terms of the TV and furniture, but everything was clean, in good condition, and comfortable. The rooms were also fairly large, which made the stay feel more practical and good value overall. The outdoor pool was a real highlight and absolutely perfect in the intense summer heat. With the hotel being very walkable to the city centre and main square, we felt it offered a great balance of convenience, comfort, and value.

Nice location, clean room and comfy bed. We got upgraded to a bigger room which had a small kitchen.

Clean room, helpful staff open 24/7, descent breakfast and the location was great for the centre.

Nice location, clean room and comfy bed. We got upgraded to a bigger room which had a small kitchen.