Texas Romantic Vacations

Items/Issues: No baggage help when arrived lol Tried several times to reach front desk and guest services, they never answer their phone! The menu online is out dated And items I tried to order are no longer available. No kids menu online either. There was no room service during our stay to clean room, make beds or deliver fresh towels. No one answers the phone! I had ants in my room, floor and bedding Service in 63, poor outside, for Breakfast, only fair inside for breakfast. Auto charge for service fees no matter how poor the service or not bringing out what we ordered. Pool service closes way too early (6:00pm) so no drinks or Food served at 6:00pm and water slide closed for kids at same time. No lifeguards present in the early evenings. Pool area in great need of maintenance. Most chairs have ripped material and had coverings out over some of the rips and large number of pool tiles were missing. Limited TV channels and no kid movies to order. It has been many years since I visited the Lakeway Resort and now I will not be returning. All these comments are true and not exaggerated…. Very disappointing, especially for the price! The view was nice though!

The hotel has been beautifully updated since the last time we have stayed here. We loved how close the location was to shopping and restaurants.

Easy walk to the convention center. Rooms were very clean. Loved the water machine next to the ice machine.

The hotel has been beautifully updated since the last time we have stayed here. We loved how close the location was to shopping and restaurants.

Valet was very courteous helpful and quick with our belongings. Desk lobby was very friendly too. Our room was very clean so was the restroom with plenty of towels.