Western Suburbs Mountain Vacations

Room smelled like food but overall very clean, very great service and staff both night and morning shift.

No microwave in the room which is an inconvenience. Everything else was great.

My wife and I really enjoyed our stay at this location. The accommodations were very nice. However, what really stuck out was the hotel staff, its the best that we have experienced.

My introduction to this hotel came through social media platforms TikTok and Instagram, where promotional videos showcased its attractive features. This led us to book a stay. Upon entering the lobby, I was impressed by its chic decor and beautiful interior design. However, the hallways leading to the rooms were marred by a strong smell of marijuana, which detracted from the overall experience. Although the rooms were visually appealing, they lacked depth, and several issues arose, including a bathroom door that would not close and a sink with slow drainage. The bedsheet also kept coming off, despite housekeeping services. When inquiring about checkout time and a possible extension, I received conflicting information from the staff. Initially, I was informed that the latest checkout time was 11:30 AM, whereas a subsequent inquiry revealed that the complimentary extension was actually until 12 PM. This discrepancy raised questions about the staff's consistency and willingness to accommodate guests. Moreover, the absence of ice machines on the floors and the need to visit the main floor to obtain ice, which was then provided by the staff, struck me as unusual. We will not be staying here again.

Only spent 6.5 hrs due to a layover, convenient and 24 hr staff were really nice. Our room was on a slant, which apparently is normal.

It was a wonderful stay!

Completely loved our stay. Probably the best hotel in all Chicago. Amenities are great and the staff are even better.

Great hotel, plus excellent service me and my wife like it we definitely coming back thanks

No microwave in the room which is an inconvenience. Everything else was great.

Great hotel, plus excellent service me and my wife like it we definitely coming back thanks

We stayed at the Viceroy Chicago last night and had a wonderful experience. The hotel is stylish, comfortable, and feels thoughtfully designed in every detail. The staff was warm and welcoming from the moment we arrived, and the service throughout our stay was excellent. Our room was spotless with a great layout, and the overall atmosphere of the hotel made it easy to relax and enjoy the night. A really lovely stay—highly recommend.

Room smelled like food but overall very clean, very great service and staff both night and morning shift.

No microwave in the room which is an inconvenience. Everything else was great.

Completely loved our stay. Probably the best hotel in all Chicago. Amenities are great and the staff are even better.