Gorgolaini Mountain Vacations

Really pleased with our family holiday to this resort. We will be coming back for sure.

Fantastic in every way! Property was very clean. Breakfast was perfect, staff were very helpful and friendly. Loved walking to town to shop and for restaurants. I would love to stay again!

This hotel is absolutely outstanding! There is literally nothing to fault at all about this hotel. Food is incredible and the staff are all fantastic. Big shout out to the waiting staff in the restaurants who were so incredibly attentive. Love Lyttos Mare, second holiday there and hope to go again in the future.

Hotel was lovely, staff were really friendly and very helpful nothing was too much trouble. Check in was seamless with a welcome drink and hot towels upon arrival. Rooms were spotless and a nice size many with a sea view. The sun beds were very comfortable and plenty for everyone even though some people still felt the need to reserve first thing in the morning. A big shout out to Aphrodite in the restaurant in the evenings she was so friendly and went out of her way to assist with menu and gluten free options. All in all a lovely stay and would recommend to stay here for a lovely relaxing break.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

This hotel is absolutely outstanding! There is literally nothing to fault at all about this hotel. Food is incredible and the staff are all fantastic. Big shout out to the waiting staff in the restaurants who were so incredibly attentive. Love Lyttos Mare, second holiday there and hope to go again in the future.

Hotel was lovely, staff were really friendly and very helpful nothing was too much trouble. Check in was seamless with a welcome drink and hot towels upon arrival. Rooms were spotless and a nice size many with a sea view. The sun beds were very comfortable and plenty for everyone even though some people still felt the need to reserve first thing in the morning. A big shout out to Aphrodite in the restaurant in the evenings she was so friendly and went out of her way to assist with menu and gluten free options. All in all a lovely stay and would recommend to stay here for a lovely relaxing break.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

The staff are what make this property exceptional! There were a couple of issues with our booking on arrival, so the first night we had to stay in a different room. The next day we spoke to Georgia (manager) and she was brilliant! She listened to our concerns and addressed each one. She then went above and beyond, to make the rest of our stay memorable. We were upgraded to the junior suite with swim up, which was incredible! We also had a couples massage, which is would definitely recommend! On my husband's birthday (reason for the trip) we were surprised by the wonderful maitre d' David with a cake and champagne by the beach! Katerina on reception also helped us with late checkout on our departure day so we could really make the most of our time there!

Absolutely AMAZING!! If you are going to Crete book this. We will be back!

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.