Timfei Mountain Vacations

The hotel was very sensually located and well maintained. We had an issue with the air-conditioning the first night, and decided to call the front desk on the second night. When we called reception to ask about the air conditioning, within a few minutes, they had sent somebody upstairs to address the issue. Super responsive and helpful. Highly recommend.

Hotel is tired and outdated. Needs maintenence as chipped walls, frayed carpets, bad paint job. Stick in the 90's. Breakfast is fair but nothing to remember.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Very nice property. Staff was very friendly. Food was amazing

The best of the best perfect place to have the Dream vacation

The best of the best perfect place to have the Dream vacation

Very nice property. Staff was very friendly. Food was amazing

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

This was a beautiful property with a great aesthetic. The rooms were very comfortable and the views outstanding. Do not miss the rooftop restaurant! The food and ambience are outstanding! The staff were very helpful and courteous. I loved everything about this property

Always a pleasure staying at Heritage Hill Hotel. Staff are very friendly, extremely helpful and the hotel is in great shape and condition.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Hotel is tired and outdated. Needs maintenence as chipped walls, frayed carpets, bad paint job. Stick in the 90's. Breakfast is fair but nothing to remember.

This was excellent hotel. Good location. Staff was very helpful. Ask for Panos at reception desk.