Division No. 11 Mountain Vacations

The room was comfortable. The housekeeping was impeccable. My only complaint would be the $25 a day microwave rental.

Fireplace was lit and what I mean is “ it was awesome”

Very pleasant - gorgeous staff.

Staff was courteous, room was clean. Paying the $40 amenity fee per room upon arrival was unexpected. The water pressure in the shower was a trickle, barely any water pressure at all (hard to get shampoo out). Toilet ran all night long. The hotel ran out of self parking spots so we had to park across the street in a dirt lot which wasn’t ideal. The restaurant was great!

The setting was outstanding. The room wasn’t the best but good value. Facilities were great and staff was friendly. This is a chill out type of lodging and set on the water with spectacular views. We’re planning on returning year after year.

Room very nice but not very well designed. Bed and couch on a riser- not the floor- requiring a step up to get to each. Everytime you got up at night- a light would come on and stay on for 10 minutes. Safety so you don’t fall- but should we really have a bed on a riser? Found the light on disruptive to getting back to sleep. Very dark room- not well lit at all. No makeup mirror Slippery marble floor shower- ask for a rubber mat- which we finally got the day before our stay ended Great access to pool and beach Great service in hotel and beach Great service from the house car Very pleasant staff Mini bar beverages not cold- required ice to chill No ice machine- but they brought the ice to you if you called and requested Nice roof top pool but music was too loud to enjoy. Could not eat at Watr restaurant - roof top-due to the loud music Reserved a shower room to freshen up after check out our last day- but did not get one- had to use the gym for getting cleaned up for our flight- lot of disorganization around this entire situation. No one ever offered and explanation on what happened- did not have time to investigate- trying ti get to airport. Great location and vibe- we enjoyed our stay but would not stay here again.

Nicely renovated room

it was random how some things were so great and other things were not. the room was large and the bathroom was excellent. furniture and decor were weirdly placed. housekeeping was also great. the $30 breakfast was interesting. what was the resort fee for? casino was good. the drinks were ok. elevators were consistently dirty. the casino floor had strange perfume scent. far from most things.

We were moved from one room to another due to a very loud wedding or party next door. Both rooms needed maintenance -night bulbs out, drains stopped up. The room was generally clean just worn. Sad to see such an iconic hotel this way! The courteous staff, lush vegetation and experiential cabana rooms will entice us to return again.

Room was ready when we checked in. Everything was clean

Staff was very good Cleaned the room each day!

The room was comfortable. The housekeeping was impeccable. My only complaint would be the $25 a day microwave rental.