Twin Cities Mountain Vacations

The television turned on but only showed "snow", so I went to call the front desk, but the phone didn't work! It took a while via Google to find the right external phone number for the hotel. The engineer came to the room quickly and fixed the t.v. but said the phone could not be fixed until Monday at the earliest.

It was aesthetically a nice place and part of the team was responsive, the trouble was that tithe room presenting so may needs for me to request help. The room while nice overviewed a layer of roof and looked across directly into a working kitchen. The blackout shade would not close, so I had to call for help. The tv would not turn on, there were no batteries in the remote, they came and gave me batteries. On the second night the door would not unlock. I went for a new key, still wouldn’t work. I had to go back down to let the staff know and call engineering to replace the battery in the door so I could go in. That night I spoke to the front desk about how may issues I was having, they said they’d have the manager contact me, the never did. In the morning I went to check out, the person asked me how my stay was, I said honestly I had hoped it were better. They said, I’m sorry and moved on. No follow up questions nothing more. I accepted the stay because it did locationally meet my needs but would have preferred doing less work to make the stay work.

Staff wasn't very pleasant & can't contact valet for you. The room itself was standard

Beautiful place, clean, comfortable and an amazing spa!

Clean room , comfy beds staff nice

Everything was excellent!

Amazing staff, Wilson was incredibly kind and helpful

The television turned on but only showed "snow", so I went to call the front desk, but the phone didn't work! It took a while via Google to find the right external phone number for the hotel. The engineer came to the room quickly and fixed the t.v. but said the phone could not be fixed until Monday at the earliest.

Hotel was great. Onsite restaurant was underprepared for a full house. Service was extremely slow.

The room was very nice, the location was convent and the price was comparable to other hotel options. I do have a few complaint, one issue was the thermostats in the room. It was either running all the time and increasingly getting hot in the room at night even though I turned it down to 69. The other misfortune was the events on Wednesday Jan 27 and lack of what was going on at the hotel with the police presences, boarded up first floor and barricades out front. I felt if I was receiving texts to see how my stay was going, I surely should have received a text about the anticipated events taking place around the Graduate hotel ground along Washington street and front parking lot. Lastly, service in the Beacon was suboptimal. I waited over 20 minutes for a server to even approach me on Jan 26 and then when she did bring me a menu and took my order, she never once came back to see if I needed anything after bring the meal out from the kitchen. When I was ready for the bill, I again waited close to 20 minutes and finally asked the hostess if she could check me out.

Staff I’ll start this by saying the staff was wonderful. Very polite, and accommodating. They made us feel welcomed. Lobby When you walk into the hotel it looks pretty nice. Had a cute scrabble wall in the lobby to play if you’re bored with friends. And there was a snack and beverage wall if you wanted to purchase something. Pool The pool room is cold, but the pool is heated. HOWEVER the water may be warmer than the air, but it was still cold. Can’t last very long in it. Might be nice in the summer! Room The hotel room was decent, we had a 2 bed room. Beds were comfy and pillows were even comfier. Room did have a lot of scrapes, and dings on the walls, and the arm chair in the corner of the room had questionable stains. Only major complaint I really had was the bathroom had mold on the ceiling above the toilet. All in all, for the price I paid of $48 for one night, I would go back if I was on a tight budget again.

The television turned on but only showed "snow", so I went to call the front desk, but the phone didn't work! It took a while via Google to find the right external phone number for the hotel. The engineer came to the room quickly and fixed the t.v. but said the phone could not be fixed until Monday at the earliest.

Nice clean room, great staff, always fun to stay here