Poole Keynes Mountain Vacations

Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty.

Had a great stay convenient location near New Street and pubs / restaurants

We were disappointed that the pictures advertising the Walton Hall Hotel & Spa were quite deceptive. The actual hotel is not at all connected to the historic Walton Hall, and the hotel wing and room that we experienced were very worn and in need of a renovation. The pool and fitness room were listed on Expedia as amenities, but these facilities are not owned by the hotel and require payment for use (after registering our complaint, we were given free passes). On the plus side, the beds were comfortable and the wifi worked.

Just because I had a well priced personal deal through Expedia that shouldn’t have meant that I got awhat looked like the worst room up a flight of stairs that felt like the servants quarters, that had mould and mildew around the window and in the bathroom. Room desperately in need of refurbishment. Although I had read that the hotel had a lift, which was essential for my needs, there was no mention in the description that this room was stairs only access. I didn’t request lift access as assumed there was one. Reception greeting and check out was very minimal with no interaction other than was absolutely necessary so no feeling of being welcome or valued. Not somewhere I would stay again.

Lovely property for a night or two stay. Staff were very nice. I had 2 drinks at the bar. One at night which was calm and quiet & relaxing on my own. Then complimentary coffee in the lobby once again really nice and relaxing. I slept fairly well and felt safe on my own. Bathroom had hair on the sink but wasn’t enough to complain as the rest was very clean. Walls could do with a referb as stains were on the wall. But overall a lovely hotel and having lovely reception staff and accommodating staff helps your stay a lot better especially as I needed to be at the Queen Elizabeth hospital at this sad time. Thanks to the lovely reception lady that took care of my coffee & made sure my directions back to the hospital was easy. Unfortunately I did not get her name.

Spotlessly clean. Very friendly staff. Lovely breakfast. Would definitely stay again

Comfortable rooms, staff were great. Wonderful breakfast. Did feel dinner was a little expensive, but again food was very nice.

The staff were all so lovely, welcoming and helpful. They couldn’t do enough for me while I was there. The building and surrounding area are stunning and very relaxing.

Everything was as I expected.

A bit tricky to find from the car park, but usually someone around to point you in the right direction. Hotel itseelf was fresh and clean and staff where friendly and helpful

I was not there for business.However if 10 stars were availble for each section of feedback ,i would award them.Iwas impressed with every aspect.The staff were superb.I spoke to other guests and they were full of praise for the staff and all facilities.l didn t want to laeve as it was so comfotable and welcoming.Totally brilliant.