Hawaii Island Mountain Vacations

Always great

We stayed at the Hilton August 11 - August 16, 2026. Our room was a beautiful ocean view room with a spectacular view. The only problem, the AC never worked properly. And this is during a hot and humid Hawaiian summer with weather reaching upwards of 92 degrees. The first night we made a complaint and the hotel failed to have maintenance check the AC unit. By night 2 and night 3, a technician came and tried to fix it. But ultimately it didn’t work. Night 4, in the evening the hotel offered to switch rooms but we were already settled in late at night. The hotel brought a $20 fan for us to use. Night 5 (last night) same issue, no working AC. It became apparent that the hotel knew the AC unit didn’t work and still rented out the room. Staff was kind BUT they didn’t offer any sufficient compensation for a room costing over $500 a night without a functioning AC unit — a necessity in the summer.

Had an unbelievable stay in this place during the storm the staff were unbelievable area accommodation

The positives are that the condo is spacious, the resort complex is beautiful, and the pool area is excellent. The location is also convenient for exploring the Kona area. However, the condo itself feels quite dated. The furniture, kitchen, bathrooms, and appliances are all older than expected, and the cookware was heavily scratched and should be replaced. Another disappointment was that air conditioning requires an additional fee, which we only realized after making the reservation. Since the top floor becomes very warm during the day, air conditioning feels more like a necessity than an optional upgrade. It's also worth noting that the condo requires climbing stairs just to reach the entrance, and because it's a two-level unit, carrying luggage during check-in and check-out can be inconvenient. Overall, this is a nice place in a well-maintained complex, but we expected a more updated condo for the price. We've stayed in other condos on the Big Island that were more modern and provided a better overall experience, so this one didn't feel like the best value. We enjoyed our stay, but we would likely choose a different property next time

Always great