Alsace Honeymoon Vacations

A perfect stay from start to finish. The hotel was spotless, comfortable, and beautifully maintained. The staff were warm, welcoming, and always happy to help. The location is excellent, making it easy to explore Obernai on foot. The room was quiet, the bed was very comfortable, and everything was exactly as expected. We would happily stay here again and highly recommend it to anyone visiting the area.

Great location with easy walk to city center. Very friendly staff and customer service, modern rooms and comfortable bedding. Quiet room. Would highly recommend this hotel.

Excellent location

Excellent location, welcoming staff, comfortable room. We would stay again.

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Excellent location, welcoming staff, comfortable room. We would stay again.

Great location with easy walk to city center. Very friendly staff and customer service, modern rooms and comfortable bedding. Quiet room. Would highly recommend this hotel.

Excellent location