Devil's Bridge Trail Cheap Vacations

staff was very friendly

I had a late flight in- landed in Phoenix at 9pm. I called High Country Motor Lodge to confirm I would be a late arrival as I was leaving phoenix late. They confirmed my reservation - I asked if they needed any additional information from me and they said no- that they would be ready for me when I arrived. Upon my arrival I was given the excuse of a maintenance issue - I asked if they oversold their hotel. I questioned why I was confirmed when I called if they were oversold. They blamed their lack of communication on me booking through a third party- to which I said I called them directly and confirmed. They promised they would have a manager be in touch with me by Monday - it’s now Thursday. This is poor management on the front office operations side. The agents were kind and professional but definitely could have better leadership in their front office - especially maintaining a hotel when you oversell it. I was walked to little America - little America had wonderful customer service and great amenities - however the only available room was with one bed - I had to share a bed with my travel partner . All of this could have been avoided with proper training, communication, and hospitality. Severely disappointed. Reading other reviews I see this is a common occurrence. I feel with High Country’s background and affiliates - you could do 100% better.

Excelent

I had a lot of ants in my room