Southwest Beach Vacations

Property was not well maintained considering that it’s a “new” hotel. Dirty hallway carpets, chips in the bathroom molding, huge holes in the wall on the gym level. The front desk was not particularly friendly upon arrival and the drivers for the town car seemed inconvenienced. When pulling the bed long down, the fitted sheet came off revealing a nasty bed protector. Also, no pool/hot tub. The rooftop restaurant was nice. We’ve stayed at other Kimpton hotels and this one did not seem up to snuff with other properties.

Perfection

We tried to check in at 4:00pm and there was no one in the office to check in. Several young employees were walking back and fourth trying to clean the rooms. This was our 40th Anniversary we were looking forward to this small get away. There was about 6 people also waiting out front to check in. The restaurant was closed also . We finally went to office door and it was unlcoked but no one came out to let us know . There was young man on the phone. We all finally went in and it took almost an hour to let us us know that the rooms were not ready. I understand things happen but then we finally got our room at 6:00pm. We would of understood if someone informed us two hours before what was the hold up and then we could of went somewhere. No communication at all! We then went to have dinner and drinks at the restaurant and there was 4 employees working and not one employee came over. We finally walked out after 20 minutes. There was three employees and one was on his phone and totally ignored my husband when he went up to the bar to order us drinks. The office man gave us two free drinks coupons when we checked in and we never even got to use. We drove down to a casino for dinner at 8:00pm. The room was clean and nice but the communication was horrible and hard to be positive when no one would talk to us. It is a nice place but they need to practice what is promised on the Nest Sight.

Great location. Room was clean and comfortable.

We tried to check in at 4:00pm and there was no one in the office to check in. Several young employees were walking back and fourth trying to clean the rooms. This was our 40th Anniversary we were looking forward to this small get away. There was about 6 people also waiting out front to check in. The restaurant was closed also . We finally went to office door and it was unlcoked but no one came out to let us know . There was young man on the phone. We all finally went in and it took almost an hour to let us us know that the rooms were not ready. I understand things happen but then we finally got our room at 6:00pm. We would of understood if someone informed us two hours before what was the hold up and then we could of went somewhere. No communication at all! We then went to have dinner and drinks at the restaurant and there was 4 employees working and not one employee came over. We finally walked out after 20 minutes. There was three employees and one was on his phone and totally ignored my husband when he went up to the bar to order us drinks. The office man gave us two free drinks coupons when we checked in and we never even got to use. We drove down to a casino for dinner at 8:00pm. The room was clean and nice but the communication was horrible and hard to be positive when no one would talk to us. It is a nice place but they need to practice what is promised on the Nest Sight.