Tunisia Beach Vacations

Terrible food

I paid for a room with a sea view, but I was given a room with what the hotel staff called an “indirect sea view.” This term does not appear anywhere on Expedia, and the photos on Expedia do not match the room I received. Instead of a sea view, the room overlooked the roof of the lower-level rooms, with the sea only visible beyond that. When we arrived, I told the woman at check‑in that I wanted to see the room before bringing in all my luggage. As soon as I saw the view, I told her that I had paid for a sea view and that the roof obstructing the view was not shown on their website or on Expedia. She told me the entire hotel was built on “one level,” which was not true. At that moment, I had not yet seen the hotel from the pool or beach, so I believed her. She also said they do not use the terms “sea view” or “partial sea view,” but instead “direct” or “indirect” view, and that the room with a balcony and true sea view is called a “Relax Room.”

Overall good experience

Terrible food

Overall good experience

I love this hotel going again next year

We really wanted to love this hotel and genuinely hoped to return, but the housekeeping and room service in the bungalows completely ruined the experience for us. The Pros: Food & Drinks: Excellent variety, delicious meals, and great drink options throughout our stay. Pool & Beach: Fantastic, clean pools and a beautiful beach area that the whole family enjoyed. Entertainment: Great atmosphere and activities that kept everyone happy. Reception Staff: When you can actually reach them, the staff are polite, though getting someone to answer the phone can take multiple attempts. The Cons (A Major Red Flag): Bungalow Room Service & Housekeeping: This was completely unacceptable and disgusting. Housekeeping had no fixed schedule—they often didn't show up until after 2:00 PM, and we had to call every three days just to get them to service the room. On one day, the worker claimed her key card didn't work, and another time they only swapped towels at the door instead of cleaning. Theft: To top it all off, a Nuxe hair care product was stolen from our room following housekeeping service, and management has completely ghosted us regarding the complaint. Minor Issues: A brief power outage occurred, and the reception desk frequently ignores phone calls, requiring several attempts to get help. We loved the facilities, the beach, and the food, but because of the unreliable housekeeping and the theft issue in the bungalows, we unfortunately cannot come back.