El Arenal Adventure Vacations

Great place to stay, lovely looking hotel and good facilities. Outdoor pool not heated but that didnt stop me from going in!

I’d rate this more as a 3-star than a 4-star hotel. Check in: The man on reception when we arrived was really nice and welcoming, no issues there. Don’t know his name but he was bald (sorry). Check out: Completely different story. There were three people on reception – a middle-aged brunette man, an older man sitting down, and an older woman – and they were honestly so rude. They tried to charge us an extra £1000, saying we hadn’t paid, even though we had the receipt right in front of them. Instead of even checking properly, the brunette guy and woman just kept repeating, “we wouldn’t have the bill if you’d already paid.” We had to message Expedia (who we booked through), and when Expedia called the hotel, the older guy answered and actually said, “I don’t know why the hell they’re calling you.” In the end, it turned out we were right and we had paid, but there were no apologies at all. They also tried to charge us for soft drinks during meals, even though we were all-inclusive. Again, once we pointed it out, they took it off, but still no apology. Other cons: Bed was really uncomfortable, food very repetitive, gym wasn’t great, and the pool was tiny. Pros: Room was clean, nice view, short 10 min walk to the beach. Most of the staff throughout our stay were actually really lovely – it was just the reception team on check-out that left a bad taste. Overall, I wouldn’t call this a 4-star experience and wouldn’t return.

Pros: nice staff, family-friendly, not crammed, nice looking hotel, good quality food, quiet enough considering it's proximity to the main Palma strip of bars. Cons: Small non-heated pool, same breakfast selection daily with little to no variance between days, only one meat, fish, or veg dinner options per day.

Staff were extremely friendly and helpful. The hotel room is a great size, a few amenities such as fridge/ kettle would have helped improve the experience, but this hotel is great value for money.

Great staff and love breakfast!!

A nice little hotel with good value for money. Staff seemed nice, breakfast was fine. Lots of fruit options and you could make a healthy breakfast if you wanted to (which I didn't!). Would recommend as a good value base to explore.

The room was stunningly spacious and clean. The Spa is impressive. Breakfast was overflowing with lovely options. We are traveling off- season.