Spain All inclusive Vacations

Location is amazing, room, pool beach. Really missing a bar with real glasses inside, everything revolves around the pool area. That said great hotel and would return!

staff were lovely and everything very clean, my only critism was not a lot of choice some evenings, but what was there was good

Staff were good Food was good Animation team were very good and evening shows were very good. Lots of acrobatics and magic. Room make up service was ok but felt rushed Gym equipment could be updated Overall good family hotel.

Nice surroundings with uninterrupted views to the distant mountains which gave a picturesque sunset backdrop at night. We stayed in Vesta rooms which were spacious and close to the main areas of the pool, reception, spa, and dining rooms. Our kids are 16 and 14 and we were fine using the adult pool which was the best option as it was a good size and normal depth. The main pool was a bit disappointing being a bit small and shallow throughout. We also used the adult dining room and bar which avoided the queues and noise of the main dining room. The food option for breakfast was fairly standard but ok. Dinner was a bit limited and repetitive. The hotel tried a few theme nights but the offer was limited and ran out quickly. Our daughter is vegetarian and there was very little choice throughout our stay that suited her. We were all inclusive and thought the best food option was the lunch restaurant by the pool, which had a good selection. Food was made to order and delivered by waiting staff. Although some options had an extra charge. The hotel is fairly isolated although there’s a good bus service to both Pollenca and Alcúdia beach which also stops at the old towns. Overall a very nice hotel with good facilities with welcoming and helpful staff.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

We would rate our stay at this hotel 4/5 stars overall. I want to preface this review by saying that some of the things I mention are definitely nitpicking, but that is largely because this is a five-star hotel. When you are paying for a five-star experience, you naturally expect the smaller details to be taken care of as well. None of the issues we experienced completely ruined our stay, and we genuinely enjoyed many things, but there were enough small disappointments that I think they are worth mentioning for anyone considering a stay here. We stayed in a standard “Melia Room,” which was nicely decorated and had a pleasant overall atmosphere. Unfortunately, the location of our room was one of the things that made the stay slightly less convenient. Our room was located at the far end of the hotel, and the other window overlooked the parking lot. Because the hotel is so large, getting from our room to the main areas of the property involved quite a bit of walking. The room itself was attractive and comfortable, but the bathroom was where we felt it needed a bit more attention to detail. The toilet was quite difficult to flush, which was inconvenient, and there was some mildew in the shower. We stayed on a half-board basis, which gave us the opportunity to experience some of the hotel's themed dinner nights. The Asian night left something to be desired, and the dishes were inconsistently clean. We also had one frustrating experience with the front desk regarding the shuttle.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

I'll start with the good. The guest experience staff were the one thing that stopped me walking out of this hotel and losing my money to find alternative accommodation. They did everything in their power to improve the experience. There were also some very nice, helpful staff in the hotel who were lovely to deal with. Sadly this is NOT a 5* luxury hotel. At best this would scrape 4* in my opinion. Reception was underwhelming but nice enough. But once being directed to our room everything went from Borderline 5* to 3*. The cheap floor tiles in finishes. Much of which needs renovation. Our room floor was filthy so we had to get reception to get a cleaner to mop the floor properly. And I still cannot fathom a separate WC in each room with no wash hand basin! The room looked ok but all the doors were cheap, badly fitted and badly painted but the beds were a good size and comfy. We were moved to Grand Club and a suite to make amends which was a nice touch. Room still quite basic but better. Sadly the aircon leaked every 2 days. Buffet food ok. Restaurant food was awful. Asian used freeze dried noodles. Mexican not very Mexican. Grill not great. Italian was ok apart from the service and Ola was by far the best. Thankfully We got a decent price otherwise I'd have been a lot more disappointed but we overheard many unhappy people around the pool stating how bad this place was for 5*. Once again credit to Guest Experience for their efforts!

We have had an incredible 3 night 4 day stay. Staff were incredibly lovely! Place was beautiful, food was great in all restaurants. Kids even went to the kids club for a few hours on our last day and loved it! Paola was amazing! Carlotta was lovely at the restaurant reception as were so many members of staff. Room was beautiful, can’t think of anything else but zero faults. Thank you to all the wonderful staff at Grand Palladium Select Palace Ibiza for making our short stay so memorable.

The food wasn’t great, or the entrainment

Great hotel great staff Had single room only complaint is shower cubicle too small unable to shower properly as couldn’t move and I am of a small build

Nice surroundings with uninterrupted views to the distant mountains which gave a picturesque sunset backdrop at night. We stayed in Vesta rooms which were spacious and close to the main areas of the pool, reception, spa, and dining rooms. Our kids are 16 and 14 and we were fine using the adult pool which was the best option as it was a good size and normal depth. The main pool was a bit disappointing being a bit small and shallow throughout. We also used the adult dining room and bar which avoided the queues and noise of the main dining room. The food option for breakfast was fairly standard but ok. Dinner was a bit limited and repetitive. The hotel tried a few theme nights but the offer was limited and ran out quickly. Our daughter is vegetarian and there was very little choice throughout our stay that suited her. We were all inclusive and thought the best food option was the lunch restaurant by the pool, which had a good selection. Food was made to order and delivered by waiting staff. Although some options had an extra charge. The hotel is fairly isolated although there’s a good bus service to both Pollenca and Alcúdia beach which also stops at the old towns. Overall a very nice hotel with good facilities with welcoming and helpful staff.

I'll start with the good. The guest experience staff were the one thing that stopped me walking out of this hotel and losing my money to find alternative accommodation. They did everything in their power to improve the experience. There were also some very nice, helpful staff in the hotel who were lovely to deal with. Sadly this is NOT a 5* luxury hotel. At best this would scrape 4* in my opinion. Reception was underwhelming but nice enough. But once being directed to our room everything went from Borderline 5* to 3*. The cheap floor tiles in finishes. Much of which needs renovation. Our room floor was filthy so we had to get reception to get a cleaner to mop the floor properly. And I still cannot fathom a separate WC in each room with no wash hand basin! The room looked ok but all the doors were cheap, badly fitted and badly painted but the beds were a good size and comfy. We were moved to Grand Club and a suite to make amends which was a nice touch. Room still quite basic but better. Sadly the aircon leaked every 2 days. Buffet food ok. Restaurant food was awful. Asian used freeze dried noodles. Mexican not very Mexican. Grill not great. Italian was ok apart from the service and Ola was by far the best. Thankfully We got a decent price otherwise I'd have been a lot more disappointed but we overheard many unhappy people around the pool stating how bad this place was for 5*. Once again credit to Guest Experience for their efforts!