Shell Island Mountain Vacations

The door was broken.

Surf bungalow was super clean and looked just as it was listed! Pool and lazy river was amazing!

1405 - old apartment. Renovations are currently underway (there was no warning about it). The incredible ocean view made up for everything!!! Thank you

We recently completed our third stay at Henderson Beach Resort and was disappointed to see a noticeable decline in overall quality and service compared to previous visits. While the resort was generally clean, the main pool area was dirty and poorly maintained. In contrast, the newer pool was very clean and well presented. The valet staff were consistently friendly and helpful; however, the front desk team, particularly an associate named Sarbeth, was unfriendly and unaccommodating. Interactions often felt like an inconvenience to them, which detracted significantly from the guest experience. Overall, I would rate this stay 3 out of 5 stars. Unfortunately, the service issues have led us to decide not to return.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

We recently completed our third stay at Henderson Beach Resort and was disappointed to see a noticeable decline in overall quality and service compared to previous visits. While the resort was generally clean, the main pool area was dirty and poorly maintained. In contrast, the newer pool was very clean and well presented. The valet staff were consistently friendly and helpful; however, the front desk team, particularly an associate named Sarbeth, was unfriendly and unaccommodating. Interactions often felt like an inconvenience to them, which detracted significantly from the guest experience. Overall, I would rate this stay 3 out of 5 stars. Unfortunately, the service issues have led us to decide not to return.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

I wish I would have known about the construction prior to booking. Overall the property was well maintained and the staff was friendly.

The hotel is very clean and nice. The staff is very friendly and helpful. I would definitely stay here again.

The outside of property is in poor condition and the pool furniture is all broken and old luggage racks/carts all had flat tires,,check-in was past 4 and overall a nightmare,,trying to push those carts not easy they tip over stuff goes everywhere and the elevator made me nervous every single time I got on it…the air was cool in our room and had a full kitchen was nice, aside from the 4 house hold cockroaches and broken balcony chairs it was not horrible

We recently completed our third stay at Henderson Beach Resort and was disappointed to see a noticeable decline in overall quality and service compared to previous visits. While the resort was generally clean, the main pool area was dirty and poorly maintained. In contrast, the newer pool was very clean and well presented. The valet staff were consistently friendly and helpful; however, the front desk team, particularly an associate named Sarbeth, was unfriendly and unaccommodating. Interactions often felt like an inconvenience to them, which detracted significantly from the guest experience. Overall, I would rate this stay 3 out of 5 stars. Unfortunately, the service issues have led us to decide not to return.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​