Zurgena Vacation Packages

This is a small hotel with no staff, except for breakfast. We arrived around 17.30 and had not received any codes to get our room keys, this was mainly because of hotels.com. I called a number several times and sent messages but it took over 40mns to get someone to call us back. There was an ipad at the entrance on with an ad and even though we touched it, nothing came up. When they eventually called back, they sent someone to the hotel. Check in via the ipad also didn't work. I understand all the digital and AI checking in etc however when it doesn't work and there is no one around, it is very frustrating especially after an 8 hour drive. The rooms were very clean however the hotel smelled too strong of some perfumed detergent. The rooms are simple and functional and the beds are surprisingly comfortable.

On the day of our arrival, we had an issue and were unable to reach the property until the following day. Although the house itself wasn’t bad, the pool was delivered dirty, there weren’t enough sheets or towels, and some of the windows didn’t close properly — including the front door, which meant there was no security. The worst part was the interaction with the property owner, which was unpleasant. Moreover, the documentation provided with the house rules was incomplete — for example, it didn’t mention that a deposit was required or that parking inside the property was prohibited. This led to tension with the owner, even though we never intended to cause any issues. In our opinion, the price-quality ratio was not adequate.