Zerain Vacation Packages

Good place. Centre to everything. No tea, kettle or coffees in the room. Rooms are clean. WiFi was non existent and had to use our own data. Staff were friendly and very helpful. The rooms need a little up dating. Only stay one night. The hotel was peaceful while we were there. Taxi can stop in front of this hotel. The soap was over the bidet. Which was a stretch from the sink. If you stay for a day or two then this is fine if longer. I would recommend the other branch one which is closer to the coach station, just ten minutes away. Air conditioning work great.

Everything was great. Only problem was our air conditioning wasn’t working and it was super hot that day and night. Did complain about it, as it was so late when we checked in they couldn’t do anything. Staff were kind and helpful. Would stay here again next time, hopefully the air conditioning will work.

Great location between the cathedral and the market in the old town with all the amazing cafes, shops and historical sites to offer…. and just a 30 minute walk to the Guggenheim through the new town. Super little hotel with friendly, helpful staff, great breakfast offering a range of freshly made hot and cold dishes. Room was a big snug with limited hanging space but clean, cool and everything worked.

Cute rooms that serve as extended stay hotel rooms. Friendly staff.

Hotel is in a great location. AC worked great and room was clean. That’s about the only positive thing. It’s a very old hotel that was semi remodeled. The bathroom were redone and look modern however the shower door didn’t close all the way and water was all over the floor. The bed was ‘newish’ and comfortable. The furniture in the room was old and all scuffed. The room had a weird smell. We had a huge beam in the middle of the room. They did have a safe and a small fridge and 2 bottles of complimentary water. The floors were squeaky so we could hear the people in the room above us walking back and forth along with the folks in the hallway. The baseboards looked like puzzle pieces just thrown together. Breakfast was available but €29 for 2 people so we opted out. I tried to go to the 6th floor to check out the restaurant and lounge but it was closed for construction - so not sure if I had paid for breakfast where I could have eaten. Parking is underground public parking garage 5 minute walk away for €20 a day and the hotel gave us a voucher for 10% off. The hotel staff was not very friendly. Bilbao was a nice city but I don’t plan to return, but if I did I def would not stay there again.