Title: Pheasant Run Resort - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=19564&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pheasant Run Resort Guests at this resort can enjoy a round of golf, relax by indoor and outdoor pools, and find tranquility in natural surroundings ## Photo gallery for Pheasant Run Resort ![Indoor pool, outdoor pool, sun loungers - Pheasant Run Resort (West Chicago)](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/87e5d932.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Pheasant Run Resort (West Chicago)](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/616e9f57.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Pheasant Run Resort (West Chicago)](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/982eb6eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Pheasant Run Resort (West Chicago)](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/bb048d50.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Pheasant Run Resort (West Chicago)](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/e98cd5a4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pheasant Run Resort blends relaxation and recreation in a suburban setting. Enjoy golf, rejuvenate in the sauna or steam room, and browse on-site shops. The garden offers a peaceful retreat, while free WiFi and pools with sun loungers complete this family-friendly getaway. ## Reviews 6.8 ## Popular amenities - Pool - Hot tub - Parking included - Free WiFi - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Jan. 4 - Jan. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 5 - Jan. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Standard Room, 1 King Bed, Tower ![Standard Room, 1 King Bed, Tower](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/8e7cf4ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Tower ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Shower/tub combination - 193 sq ft - Resort view - Sleeps 3 - 1 King Bed ### Tower 2 queens ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Shower/tub combination - 248 sq ft - Resort view - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWest-Chicago-Hotels-Pheasant-Run-Resort.h19564.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWest-Chicago-Hotels-Pheasant-Run-Resort.h19564.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.92132%2C-88.25471&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CcNA1O6lnfTvTbTg4K1Qcg-bChQ=) 4051 E Main Street, West Chicago, IL, 60174 #### What's nearby - Dupage Expo Center \- 1 min walk \- 0.0 km - Charlestowne Mall \- 13 min walk \- 1.1 km - Arcada Theater \- 7 min drive \- 5.7 km - Schaumburg Convention Center \- 30 min drive \- 42.2 km - Wrigley Field \- 58 min drive \- 64.7 km #### Getting around - West Chicago Station - 11 min drive - Chicago, IL (DPA-Dupage) - 4 min drive #### Restaurants - ‪Portillo's - ‬13 min walk - ‪McDonald's - ‬9 min walk - ‪Chick-Fil-A - ‬18 min walk - ‪Panera Bread - ‬3 min drive - ‪Starbucks - ‬17 min walk ## About this property ### Pheasant Run Resort Family-friendly hotel in the suburbs You can look forward to golfing on site, an airport shuttle, and a terrace at Pheasant Run Resort. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden. You'll also find perks like: - An indoor pool and an outdoor pool, along with sun loungers - Free self parking - Express check-out, wedding services, and concierge services - A front-desk safe, ATM/banking services, and meeting rooms Room features All 293 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Extra conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with shower/tub combinations and free toiletries - Flat-screen TVs with premium channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Interior](https://images.trvl-media.com/lodging/100000000/99260000/99251900/99251863/384c8161.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cozy retreat in a prime location Streamwood - Hot tub - Kitchen - Washer - Dryer 9.8 Exceptional 16 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=99251863&PinnedHotelID=99251863&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, WiFi](https://images.trvl-media.com/lodging/91000000/90140000/90137200/90137199/3475ec65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio1120F/BigTV/PKG/ near Chicago Outlet Mall/Downtown Aurora/Hollywood Casino Aurora - Hot tub - Kitchen - Washer - Dryer 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=90137199&PinnedHotelID=90137199&HadPinnedHotel=true®ionId=-1&adults=2) ![Room](https://images.trvl-media.com/lodging/93000000/92380000/92370900/92370882/807bc0f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Downers Grove Downers Grove - Parking included [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=92370882&PinnedHotelID=92370882&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/97000000/96900000/96893400/96893315/6d73e1ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Geneva Island Park Retreat Geneva - Kitchen - Washer - Dryer - Free WiFi 10 Exceptional 40 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=96893315&PinnedHotelID=96893315&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/122000000/121490000/121482100/121482060/222d2a00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Family-Friendly Suites w/ Pool & Breakfast Near Six Flags Great America Village of Long Grove - Pool - Breakfast included - Pet friendly - Free WiFi CA $115 CA $173 total includes taxes & fees Jan 7 - Jan 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=121482060&PinnedHotelID=121482060&HadPinnedHotel=true®ionId=-1&adults=2) ![3 bedrooms, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112010000/112003000/112002928/d6046170.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming 3-bedroom 2-bathroom loft in Oak Park Oak Park - Hot tub - Kitchen - Washer - Dryer 9.6 Exceptional 11 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=112002928&PinnedHotelID=112002928&HadPinnedHotel=true®ionId=-1&adults=2) ![Villa (6 Bedrooms) | Interior](https://images.trvl-media.com/lodging/115000000/114870000/114864100/114864024/bcc2ba5a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hot Tub & Sauna: Hoffman Estates Villa in Elgin! 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Oak Park - Kitchen - Parking included - Free WiFi - Air conditioning 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=93198704&PinnedHotelID=93198704&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Airport shuttle available - Free self parking on site - Free RV/bus/truck parking on site - Limited onsite self parking ### Food and drink - Snack bar/deli ### Things to do - Arcade/game room - Golf - Health club - Hot tub - Indoor pool - Library - Outdoor pool - Piano - Sauna - Shopping - Steam room - TV in common areas ### Family friendly - Arcade/game room - In-room crib - Indoor pool - Outdoor pool - Refrigerator on request - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 24-hour business center - Conference center (79,997 square feet of space) - Meeting rooms ### Outdoors - Garden - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) ### More - 16 floors - 5 buildings - Banquet hall - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Refrigerator on request ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Free weekday newspapers - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: 1:00 AM Minimum check-in age: 21 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome 3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 10.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 75.00 per stay We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: USD 10.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transportation to and from this property ### Property is also known as Pheasant Resort Pheasant Run Resort St. Charles Pheasant Run Resort Pheasant Run St. Charles Pheasant Run Resort West Chicago Pheasant Run West Chicago Pheasant Run Resort Hotel Pheasant Run Resort West Chicago Pheasant Run Resort Hotel West Chicago ## Frequently asked questions ### Does Pheasant Run Resort have a pool? ### How much is parking? ### What time is check-in at Pheasant Run Resort? ### What time is check-out at Pheasant Run Resort? ### Where is Pheasant Run Resort located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pheasant Run Resort Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.2 Location ### 7.6 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 216 8 - Good 275 6 - Okay 253 4 - Poor 138 2 - Terrible 101 ## Reviews ### 10/10 Excellent #### Walter Feb 27, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family trip Went as a family trip and my family had a great time. ##### Walter Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Holly Feb 26, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### one of the worst stays This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful, ##### Holly Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 23, 2020 Disliked: Property conditions & facilities #### Closing is a good thing I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working. ##### Verified traveller Stayed 2 nights in Feb 2020 ### 2/10 Terrible #### Antoinette Feb 18, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible ![](https://a.travel-assets.com/ugc/hotel-reviews/DEFAE347A2684904734E56809FD56634D5EA67781582065037528.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/17D6B1E19306A77136A31FFACF684CDA515E3A0B1582065038022.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Antoinette Stayed 1 night in Feb 2020 ### 4/10 Poor #### Chris Feb 18, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1.5 stars There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel ##### Chris Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller Feb 17, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beast is a swimming pool, the room where ok too ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Alissa Jan 25, 2020 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### This place sucks Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs. ##### Alissa Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Robert Jan 24, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel. ##### Robert Stayed 1 night in Jan 2020 ### 6/10 Okay #### ANNA MARIE Jan 18, 2020 Liked: Room comfort Disliked: Cleanliness The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while ##### ANNA MARIE Stayed 1 night in Jan 2020 ### 8/10 Good #### katherine Jan 13, 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Love the water pool Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude. ##### katherine Stayed 2 nights in Jan 2020 ### 8/10 Good #### Verified traveller Jan 12, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof. ##### Verified traveller Stayed 2 nights in Jan 2020 ### 2/10 Terrible #### Verified traveller Jan 4, 2020 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Customer service here is terrible front desk woman name starts wit a S was so rude ##### Verified traveller Stayed 1 night in Dec 2019 ### 2/10 Terrible #### David Dec 28, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not stay here This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!! ##### David Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller Dec 23, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools. ##### Verified traveller Stayed 1 night in Dec 2019 ### 4/10 Poor #### Terry Dec 23, 2019 Disliked: Cleanliness, property conditions & facilities #### Disappointing We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me. ##### Terry Stayed 1 night in Dec 2019 ### 8/10 Good #### Jana, Illinois Dec 9, 2019 Liked: Cleanliness, staff & service, amenities The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend. ##### Jana Stayed 2 nights in Dec 2019 ### 8/10 Good #### Daniel, Naperville Dec 1, 2019 Liked: Cleanliness, staff & service Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again. ##### Daniel Stayed 1 night in Nov 2019 ### 2/10 Terrible #### Tina, Chicago Nov 30, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show. ##### Tina Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller Nov 25, 2019 Liked: Staff & service Disliked: Room comfort The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth. ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Jodi, Bloomington, IL Nov 24, 2019 Liked: Staff & service, amenities It’s an older property. Beds/ furniture/bathrooms need to be updated. Price does match quality. It does have plenty of common areas, restaurants to choose from. ##### Jodi Stayed 1 night in Nov 2019 ### 6/10 Okay #### Patricia Nov 18, 2019 Liked: Cleanliness, room comfort #### Satisfactory It was a good stay for the 2 nights we were there. Room we had wasn’t as big as we’re used to for the rate we paid. It was comfortable, wi-fi was slow & not many tv channels to choose from. 1 kitchen to serve 3 restaurants so made service a bit slow. Maybe need a little updating. ##### Patricia Stayed 2 nights in Nov 2019 ### 8/10 Good #### Karen, Batavia Nov 18, 2019 Liked: Cleanliness, staff & service The resort was nice having everything right there ( theatre, bar with entertainment, pool, golf, etc) the rooms could use updating. The sink had cracks in it, bathroom was outdated. We had tickets for American English, which was great!!! ##### Karen Stayed 1 night in Nov 2019 ### 4/10 Poor #### jayne m Nov 15, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Needs an update They desperately need to remodel their old part of hotel. Old ripped carpet, old furniture, musty smell throughout the hotel. ##### jayne m Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller Nov 15, 2019 Liked: Cleanliness, staff & service, amenities We have stayed here many times over several years. We really love this facility and all the amenities it has to offer. The past few years we have stayed in the Tower rooms. This year we stayed in a loft suite. The tower rooms are very nice. Feel the Courtyard rooms badly need to be upgraded. ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller Nov 12, 2019 Liked: Cleanliness, amenities Staff should be more informative about that there is no elevator when they provide us with a bell cart for our luggage. Staff should inform us about things to do and what is going on in the resort. No maid service for some reason even when requested. With the amount they charge per night, they should really update the place. Restaurants are old and run down. The fine dining was not even open as it has limited hours. Sadly, we won’t be staying here again. :( ##### Verified traveller Stayed 2 nights in Nov 2019 ## Expedia's Latest Trends ### Hotels > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Hampton Inn & Suites Chicago-North Shore/Skokie](https://www.expedia.ca/Chicago-Hotels-Hampton-Inn-Suites-Chicago-North-ShoreSkokie.h471427.Hotel-Information) > > [Jasper East Cabins](https://www.expedia.ca/Jasper-East-Hotels-Jasper-East-Cabins.h9315705.Hotel-Information) > > [The Westin Chicago Lombard](https://www.expedia.ca/Chicago-Hotels-The-Westin-Chicago-Lombard.h1690548.Hotel-Information) > > [DoubleTree by Hilton Chicago - North Shore Conference Center](https://www.expedia.ca/Chicago-Hotels-DoubleTree-By-Hilton-Chicago-North-Shore-Conference-Center.h15560.Hotel-Information) > > [Renaissance Schaumburg Convention Center Hotel](https://www.expedia.ca/Chicago-Hotels-Renaissance-Schaumburg-Convention-Center-Hotel.h1485559.Hotel-Information) > > [Fantasyland Hotel](https://www.expedia.ca/Edmonton-Hotels-Fantasyland-Hotel.h460534.Hotel-Information) > > [Great Wolf Lodge Illinois](https://www.expedia.ca/Chicago-Hotels-Great-Wolf-Lodge-Illinois.h1871214.Hotel-Information) > > [Hotels near Banff National Park](https://www.expedia.ca/Banff-National-Park-Hotels.0-l602291-0.Travel-Guide-Filter-Hotels) > > [Thunderbird Resorts - Poro Point](https://www.expedia.ca/San-Fernando-Hotels-Thunderbird-Resorts-Poro-Point.h2185153.Hotel-Information) > > [Holiday Inn Chicago North Shore by IHG](https://www.expedia.ca/Chicago-Hotels-Holiday-Inn-Chicago-North-Shore.h26925.Hotel-Information) > > [The Westin Chicago Northwest](https://www.expedia.ca/Chicago-Hotels-The-Westin-Chicago-Northwest.h2368.Hotel-Information) > > [Four Points by Sheraton Vaughan](https://www.expedia.ca/Toronto-Hotels-Four-Points-By-Sheraton-Vaughan.h460230.Hotel-Information) > > [Renaissance Chicago North Shore Hotel](https://www.expedia.ca/Chicago-Hotels-Renaissance-Chicago-North-Shore-Hotel.h5555.Hotel-Information) ### Flights > [PAL Airlines](https://www.expedia.ca/PAL-Airlines-Flights.cPB.Travel-Guide-Airlines) > > [flights from vancouver intl airport](https://www.expedia.ca/lp/airports/yvr/flights-from-vancouver-intl-airport) > > [Flights from Milan (MXP) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/mxp/yvr/milan-to-vancouver) > > [Flights from Vancouver (YVR) to Rome (FCO)](https://www.expedia.ca/lp/flights/yvr/fco/vancouver-to-rome) > > [Philippine Airlines Toronto (YYZ) to Manila (MNL) flights](https://www.expedia.ca/lp/flight-routes/philippine-airlines-from-pearson-intl-to-ninoy-aquino-intl/pr/yyz/mnl) > > [Flights from Toronto (YYZ) to Timehri (GEO)](https://www.expedia.ca/lp/flights/yyz/geo/toronto-to-georgetown) > > [Air Transat](https://www.expedia.ca/Air-Transat-Flights.cTS.Travel-Guide-Airlines) > > [Flights from North Bay (YYB) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/yyb/yhz/north-bay-to-halifax) ### Packages > [Paris Vacations](https://www.expedia.ca/Paris.d179898.Destination-Travel-Guides)