Waterside Vacation Packages

It took calling the booking website customer service to get in contact with the host. I end up getting a different property that the one I reserved but the new on was more bedrooms, at the end I work out but it took some long coy with the host.

For the price I would expect a higher overall quality of service and accommodations. When we pulled up, there was a luggage cart at the door, but no one was attending to it. There was no valet. A staff member appeared after we rolled the cart to our car in the rain and loaded our luggage onto it ourselves. The room was small and not equipped with a tea or coffee maker. Tea/coffee was supposed to be available with breakfast starting at 7. When my husband went down at 7, the staff was not ready and visibly annoyed when he asked for a tea bag. We had to manually unscrew the drain in the shower to get the water to go down after showering, and when we turned the sink faucet on, water leaked and pooled on the vanity coming from one handle. We ate dinner in the restaurant. The service was very slow. Our food was dropped off by a runner who quickly left. We were halfway through our meal before my husband was able to flag down our waiter to ask for condiments and a refill of our drinks. Overall, our stay wasn't bad. I was excited to stay here, since other Fairfield parents highly recommended it. I just didn't feel it was worth the price.

The experience was wholly lacking and a far cry from what we would expect for the Delamar brand. Positives: clean and comfortable beds/pillows. Negatives: 1) difficulty reaching front desk 2) slow response to complaints 3) no one offered to help with our bags upon check in 3) assigned room was very big and bright but overwhelming MOLD smell. 4) changed rooms with no offered help from staff; they told us yo come to front desk to get new keys 5) new room dark and smaller 6) no water pressure in sinks 7) kept awake by occupant above with thumping across floor. The floors -although pretty-are bare so sound travels. 8) supposedly fab restaurant for dinner was all talk and bluster and quite mediocre. 9) decent looking breakfast buffet- trays were left untended so warm food was cold and bowls of other things lay empty until attendants were told. For close to $400/night, I say “NO THANKS”