Washington Vacation Packages

The customer service was excellent, and we truly appreciated the staff’s hospitality. However, there were several aspects of our stay that were disappointing and fell short of our expectations. Initially, we expected to have a decent view, but unfortunately, our room faced the parking garage, which was not the view we had anticipated. Additionally, the in-room telephone was not working, which made it difficult to request room service for dessert or get assistance with questions or other needs. When attempting to call the hotel’s main line from our personal cell phone, we were placed on hold for an extended period while trying to reach the operator for a transfer. Eventually, we had to hang up and physically go down to the second floor to speak with the receptionist. We also found it disappointing that our room did not have a microwave. There wasn’t even a microwave on our floor. We had to go to another floor’s ice room, which is where the only microwave was available for use. Lastly, the extra blanket that we requested was very rough and uncomfortable, which was unexpected for a hotel of this caliber and also had hair on it which was distasteful. Overall, while the customer service was wonderful, we feel that some of the room amenities, communication accessibility, and overall accommodations could be improved to better meet the expectations of guests