2/10 – Terrible
Katie R.
21 juill. 2024
Points faibles : Propreté
Beware of Vacasa
We regret to inform you that we cannot review this property. However, our experience with Vacasa warrants a rating of 0 out of 10. Booking with Vacasa comes with a cautionary note. Despite our anticipation for a three-night anniversary stay on the Oregon coast in our van, we encountered an unexpected setback due to the property's parking situation. The only available parking was in a garage suitable only for standard-sized cars, which was not clearly disclosed in the initial VRBO listing. There was no mention that the garage was the only option and that the house lacked a driveway. Additionally, it was not stated that parking in front of the house or nearby on the street was prohibited.
Vacasa’s VRBO listing stated: "Onsite parking options include a garage Parking notes: There is free parking available for 2 vehicles"
However, upon receiving Vacasa's pre-trip email with a link to their “trip manager”, which typically includes essential information like door codes and WiFi details, we discovered conflicting parking information: "Parking notes: Parking is allowed in the garage only. Parking is not allowed on the street."
This discrepancy prompted us to contact Vacasa immediately for clarification or a refund. Unfortunately, Vacasa informed us that no resolution could be offered, leaving us unable to proceed with our anniversary plans and out of pocket by $1400.
The lack of clarity in the initial listing and the disparity in post-booking information raise serious concerns about
Katie R.
Séjour de 3 nuits en juillet 2024