6/10 Okay
Ann
Travelled with partner
May 28, 2024
Liked: Staff & service
Disliked: Cleanliness
The location of this hotel is brilliant. Close to station and public transport. The reception staff and breakfast and bar staff are all lovely and kind. Our first allocated room had a failed drain and the bathroom was very smelly. We were moved to a second room where the carpet was very heavily stained all over and the sink in the bathroom was also permanently stained. Really odd. It just felt unclean. This was not a cheap hotel and the room should have been of a much higher standard - it needs a complete carpet clean and a new sink at least. We would suggest that prospective guests check the state of the rooms more keenly than we did, but if we hadn’t taken this room the only option was to move to one room for one night then move again for the next three nights. Now at an NH collection hotel - less expensive ( but not in Vienna so that could be a reason) but it is immaculate .
Ann
Stayed 4 nights in May 2024