Vernham Dean Vacation Packages

Perfect in every way, even down to the smell of the hotel. Would highly recommend and would definitely stay again

Room needed a proper clean, can see animal fur in rooms, mould and dirt in bathrooms. Put one set of towels in the bathroom and then you have to hunt for the other set in the wardrobe. Pool times for children are slap bang at children’s dinner time so they can’t use the facilities. The room where the party was was nice and cool.

Was pretty much what I expected and exactly what I needed. Reception staff was very friendly and helpful, and apologetic for the lack of wi-fi. Room and bathroom were clean but things like carpet and paint definitely need updating.

We stayed during the recent heatwave and were put in rooms at the top of the main building which were unbearably hot. The windows could not be opened fully and the small fans were ineffective. I was surprised that the hotel would even suggest putting residents in these rooms without taking action to cool them down - they were unreasonably hot. We also had dogs with us and could not have had them in the room for any significant period without it being dangerous to their health. I complained as we went to dinner (we had arrived at around 7.30 pm) Kieran in reception seemed surprised that I had a serious issue with the situation and was uncertain what action to take. Fortunately we mentioned it to Kelsey in the restaurant who leapt into action and arranged to take two air conditioning units out of the "pods" in the garden and move them up to the rooms. By the time we had eaten the room temperature had dropped to a more manageable level. I do not think the we would have been able to stay at the hotel if Kelsey had not taken action to resolve the situation. She was a star. Our meal was excellent, and overall it was a good stay.