Valenciennes Vacation Packages

No lift, let's it down. Staff nice

I had a weekend booked here with my daughter. While waiting to board Eurostar I received a message saying to call them regarding my booking. (Why didnt you ring me) anyway I rang and was told there is a problem with our room and we can't stay and there are no more rooms available and someone will call in 5 minutes. No one rang. We still boarded our train and went straight to the hotel and was greeted by lady who was not very helpful, I don't speak French, she didn't speak English so had to use phone translated. Long story short someone got us another hotel but when we got there by uber saw that it was in middle of nowhere and miles from anything and more expensive and again had to use translation on phone to get a different hotel which we did finally, nearer to things with lovely staff. This hotel caused us so much stress and anxiety as we both are Autistic. Not professional at all.

The room was beautifully appointed, with the bathroom and changing area well separated from the sleeping area. The balcony gave a nice view of nearby architecture. The location of the hotel was in walking distance to the main Republic plaza, dining, and the Palais des Beaux Arts. The Citadel park, also in walking distance, served as a viewing point of the solar eclipse. Eurostar train service to London and other locations in mainland Europe was a short 20 min walk away. The buffet breakfast was excellent and I especially appreciated the water spiggets on each floor to fill up your water bottle with either plain filtered or carbonated water. The front desk was mostly helpful, although one woman could have used additional customer support training in cheerfully answering questions. The room was cooled to a comfortable temperature, a welcome respite from the outside heat wave. All in all a wonderful experience. I would return.

A well run comfortable, clean and peaceful but central hotel with car parking on the property. Reception staff were first class. In general premises were very good. Minor downsides were: decaffeinated coffee only available from breakfast staff, not at coffee machine in foyer; breakfast choice was limited and not everything was available at all times; the third step up from first to second floor had an insecure stair rod. There was a restaurant attached but was not open during our visit as it was outwith the summer/ autumn opening period apparently.

We stayed at this Hotel for 1 night, and thankfully for no more. The condition of the room was very poor. Bathroom - very small. The shower doors don’t keep water in (massive gaps where it meets the shower, so it leaks in use), the shower grouting is black and mouldy. The shower fixings are loose and moves around when pressure applied. There is previous hairs and mould all around the place, sharp flooring on the shower floor that hurts when you are washing. The taps excessive limescale. The room smelt worse for ware, musky at best. There were zero amenities. There was no lift, so we had to carry 2 very heavy suitcase up four flights of stairs. The service was the only positive feedback - it wasn’t outstanding but ok, we have no issues with the staff interaction. Overall, we have stayed at many other places for £75 which are much better than this hotel. I believe a fairer fare would be around £40 with the condition of the property in consideration.