Torrey Pines Ranch Vacation Packages

Escalators to the self parking area regularly stop working. The optional elevator for use doesn’t work either. The pool which they advertise as the highlight of their facility isn’t operational. It’s full of water, everything looks great but it’s not open. The highly touted “advanced air filtration system “ to remove cigarette, cigar and pot smoke is next to useless. Everything smells like tobacco smoke. You can’t get to the registration desk, or to your rooms, or any other access without passing through the casino floor. The escalator to the restaurants off Flamingo don’t work either. They routinely put barricades blocking them off. If you can’t use the elevator, or the escalator then they are in violation of the ADA laws. I’m disabled and had to use the stairs up 35 steep steps three times. I reported it to the front desk and nobody cared. There are no drinking fountains in the entire building so they expect you to pay outrageous prices for a bottle of water. I purchased a bacon/cheeseburger and a strawberry milkshake for $43.99. It’s owned by Caesars, which owns Horseshoe, Flamingo and the Cromwell. However, only the Horseshoe is smoky. I went into the Flamingo and the Cromwell and you could feel a vacuum in the ceiling sucking out the smoke. I walked past someone smoking and as soon as he exhaled it was sucked up into the ceiling. Not over at the Horseshoe. It was working marginally at best. Then there is the $20 per day for parking, and another $20 room Fee.

Booked through and 3rd party and could not get clean towels on the second night.

The overall property was okay. The bathroom could have been cleaner. The floor looked like it had not been washed after the last guests. The last night we were there around 1:00 AM there was someone doing drilling or construction work on our side of the building. It woke us and several people up. When we called down to the desk they said they would send someone up. They never came up. The noise continued another hour and a half. I will not stay there again.

The property was okay they needed more cleaning supplies and the jacuzzi was dirty but the most uncomfortable thing is that its not as advertised a private home entirely there is a woman that stays in the garage stating she is there for any questions or concerns about the property but welcomed herself inside and knocking on the door for no apparent reason just to guve cookies and request food to be left behind stay in the fridge witch was awkwardness ...