Santa Lucija Vacation Packages

We were surprised by the amenities, location, breakfast, and helpfulness of this hotel! We would recommend it to anyone wanting a wonderful place to stay while in Malta. They arranged all of our excursions and gave us helpful information. A great find!

Great location. Awesome staff with great service. Highly recommend

Stayed at the Grand Habour view Sky suite for 3 nights. WiFi was not working on day 1, one of the bedside lamps was not working. AC could not be adjusted (only on/off). Like the space and the view, and the staff was very friendly and did their best to help, but the maintenance should be done much better.

This was an amazing find. The room was lovely and the view, spectacular. I cannot praise the staff enough. They were the most polite, friendly, engaging, and attentive people we could have ever expected to deal with. Now for the restaurant. Just when we thought it couldn't get any better -- the food!! We had dinner the night we arrived and it was brilliant. The fish was fresh and perfectly prepared. The sauce with the sea bass was incredible. For breakfast the next morning, I could have taken five eggs Benedict to go. It was amazing. We will be visiting Malta again and this will be our home away from home. Beautiful location and nothing but wonderful memories!

Overall, there are several significant issues to consider, especially around security, billing transparency, and arrival logistics, although the property does benefit from a good location and strong potential if managed properly. The most serious concern is security. The building’s front door never locked properly and was consistently open, to the point where no code was required to enter. Billing is also an issue. Guests must pay taxes, cleaning, and extras through a separate link before arrival, but no proper receipt is provided. The amount charged did not seem to align with expected exchange rates. I had to press for a receipt and was given a partial refund without any way to validate the charges, and I still have not received a usable receipt. The total still seems high and there has been no meaningful response to clarify this, even after Expedia follow-up. Arrival was confusing. The address is buried in attachments, with conflicting versions provided, making the entrance difficult to locate. The shuttle service was unreliable. Despite booking one month in advance and reconfirming days before, no driver arrived. After waiting 30 minutes, I had to follow up and was then asked to search the airport for a license plate, which is not reasonable. It is also not truly door-to-door. Cleaning does not match the amount charged. There was dust, unclean bins, pigeon feathers, and crushed flies, and only one sponge and tea towel were provided for the kitchen.