Search Chalets in Prescott from CA $175

"I recently stayed at your property and, while I enjoy the area, I was unfortunately disappointed with my overall experience at the hotel. I would like to bring the following concerns to your attention: 1. Front Desk Service On the first evening of my stay, the receptionist on duty was unprofessional and discourteous. I also observed similar interactions between her and other guests. The tone of service significantly impacted my first impression of the property. 2. Room Condition My assigned room had a large crack in the window, which made the room uncomfortably cold at night. Additionally, the bathroom was not up to standard. The bathtub was in poor condition, and the shower had excessively high water pressure, making it unpleasant to use. I considered reporting these issues during my stay but was reluctant to approach the front desk due to my earlier experience. 3. Safety Concern* The ground floor back door leading to the parking area was completely unlit. The path to the escalator was dark, which felt unsafe, especially as I was traveling with family. As a result, I avoided using that exit for the duration of my stay. Based on these issues, I cannot recommend this hotel to others and I will not be returning for future stays. I hope this feedback is taken seriously and that corrective measures are implemented "

"Hotel Crosby was beautiful. Only downfall was the uncomfortable mattresses and pillows. The mattresses were very thin and lumpy."

"Property was nice. Rooms clean. Other guests were nice. Felt safe. But understaffed big time. Nobody ever at the front desk to help you. Tried to buy snacks from the store and couldn’t find anyone to help at front desk. Other people waiting too, all of the time… How is that okay!?"

"Very nice place. Comfortable beds. Only trouble was the TV’s were a pain to use and had to have someone come up and show us how to use it!"

"The room was clean, well maintained and nice layout. Staff was friendly and helpful. No issues with parking, well lit parking area. Breakfast was good, multiple options available. Only issue was the bed was too firm for my liking and the pillows were flat and a bit uncomfortable."

"Yes it was clean and the staff were awesome, also. The wifi was on point"

"The desk clerks at check-in and check out we’re not friendly"

"Everything was great"

"No one around when I arrived. Had to wait around for 15min. Front desk person was at the airport picking someone up. No apologies for the wait. Romote in the room didn't turn on the TV . Smelled like urine in the hallway but the room was clean. Curtains were ripped."