Residences in Puerto Rico

"OK"

"The rooms have old furniture and disgusting. The staff were great, the lobby and the pool side area was not too bad. I would not recommend any of those Hilton properties for my friends and family."

"Parking was very affordable. "

"1st time trip to PR with the kids and we are so glad we picked this hotel. Good location, hotel was clean, staff was great, breakfast buffet every morning was good. Loved that you could borrow chairs and umbrellas daily for the beach."

"I love La Concha! Beautiful hotel, fabulous beach, fantastic lobby. Will absolutely come back!"

"The 2 good things about this hotel - the beautiful view of the ocean which we enjoyed on our room's balcony, and the continental breakfast where we were able to eat outside on a 4th floor patio. Coffee was really good there. Problems - beds didn't have a top sheet, just a lightweight blanket. And the rooms were too cold - the thermostats didn't work in at least 2 of the 3 rooms we rented for family. I don't like to waste energy, so I didn't want to open the balcony door to warm the room up with the air conditioning blazing. We asked for and received extra blankets after the first night, but they ran out of extras the second night when more family arrived. I also was told on the phone that they had cribs, but they didn't. We also had been told that they would try to put us next to or near each other. I understand that that may be difficult, but I sensed that they didn't try very hard, and we ended up on 3 different floors. Parking was a bit of a walk in a nearby parking garage, but the garage was well lit and felt safe. I also understand parking is difficult in older areas of a city so we dealt with that. 2 restaurants on the plaza that the hotel was on were casual and really good - El Taller and Carube (sp?). When we asked for an extra blanket, staff brought it up quickly and that person seemed attentive. Next time, I will try to find a hotel nearby this one as the ocean view was wonderful, but a different hotel that could be more accommodating (and had warm blankets)!"

"We just left and loved everything about our stay, we had a full apartment setup which allowed us to feel right at home from the beachside resort. Our only complaint comes from the lack of a stable WiFi signal, we struggled to backup our videos and pictures. We brought this to the attention of staff and they attempted to fix this twice but no luck. Overall everything was great and we will return!"

"We enjoyed all of the amenities. However, we were really disappointed and frustrated when our room was not ready - even after check out time. Bell hop took all of our luggage so we couldn’t use the pools. Horrible service at restaurant outside of front desk. Front desk provided incorrect info and unhelpful. We were told all but two restaurants require reservations. Untrue. Told the ferry runs every hour, but it ran every half hour. The front desk clerk was sick and constantly wiping her nose with a tissue as I checked in. Then later masked up. Could never reach concierge by phone to make a reservation even if I wished. "

"Everything about this hotel is excellent !! Close to the airport and right on the beach! Close walking to a lot of misc places such as food, souvenirs,jet skis. and casino. The beds are extremely comfortable! I am going to rebook this hotel as I liked it so much"