Polipoli Spring State Recreation Area Tours and Activities

beautiful property and a free trolley service for neighboring hotels and shops. Was very disappointed with customer service at front desk. Called to confirm my booking in advance and was told my reservation showed certain benefits that they refused to honor when I reached the property. Everyone will answer differently and it’s exhausting trying to deal with them. They definitely do not care to keep customers happy but the hotel itself was beautiful and all other staff was good other than customer service.

Our first impression of the unit was this is beautiful. We had the loft unit which had a fantastic ocean view, sunsets were amazing. The pool and beach area was very nice and the on-site restaurant was a nice option. There is no AC in any of the units but really wasn't an issue because of the beautiful trade wind which blew through the unit to keep it comfortable. There was plenty of room for our whole family and plenty of kitchen utensils, plates and pans to cook meals. Each building had a bank of four grills which was nice option we used twice during our stay. Here is where the problem was, my daughter and husband found a curly hair in there shower on day one inspection. Day two they saw a cockroach in the loft bathroom. Called the desk to report the issue and they did send maintenance up to take a look, not sure what they did, my daughter said they weren't there very long and didn't ask where we saw the pests. Then the day after my 4 year old granddaughter screamed when she saw a cockroach making its way from the laundry area to the kitchen. I went to see what she was yelling about and there it was a inch and a half to two inches long. I dispatch that one and now we are on the lookout for them. Saw a number of small baby ones in the kitchen and then saw a medium sized one in the master soaking tub. Needless to say we all felt our skin crawling just thinking about it. We did mention it at checkout but they didn't apologize for the issue or offer us a discount either

The location was an hour away from the airport. However the drive was scenic and quiet. Some traffic depending on time and day of the week. The location was clean. The pool was small and had enough seating and resting benches. The view to the ocean was beautiful. No beach. We used the Gas bbq twice. It was clean and easy to use.