Polaca Vacation Packages

There is no secure access to the rooms, access is via a constantly opened door off the street with no CCTV. I would not describe the room as luxury, there was a hole in the wall in the bathroom, no tea/coffee, hair dryer, or shower gel etc, was provided. The towels were thin and had stains on them. You couldn’t hear outside noise from the room we stayed in, room 3, however the noise of others going up and down the internal stairs is very loud. It was fine for a couple of nights where we didn’t spend much time in the room but they are not as described and not overly secure.

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Very noisy and facilities were extra charge

We didn't use any amenities. However, the restaurant was very good for the Italian festa. The buffet breakfast was amazing. The room was very clean. The staff was very professional and very caring. Especially during the Italian Festa and breakfast time. The room was very comfortable. and air conditioning worked very well. The hospitality was excellent.