Pianella Vacation Packages

Everything was perfect. Customer service was everything. The classic room itself is slightly small, but a lovely big bathroom, and we were hoping for a view but understandably that would be the deluxe room. We used the spa amenities and it was pretty good for the price - recommended after a day or two of walking up and down the steep hills. Overall we will stay again. It was a beautiful hotel with lovely people working there, filled with so much history.

The Bernini is spectacular!

This hotel is in a fantastic location. Has a great bar to hang at when you’re done for the day. Comfortable seating outside. Staff okay at restaurant but not great. Morning staff for breakfast was awesome attentive and kind. Front desk team is super helpful. We had superior room that was very small. Shower didn’t work right. We didn’t complain but if you’re looking for space this is not the place. Guests in other rooms not respectful of other guests and walls are super thin. Grateful for gym but equipment needs updating soon. There is a great courtyard to hang out in as well. There are great restaurants nearby, gelato and stores. We walked to Train Station for trip to Rome. Housekeeping did a fantastic job. In all this is a great spot for adventures in Florence.

Excellent location, beautiful hotel, highly recommended

The hotel was lovely Chic and cool - very spacious room i was on the 4th floor and had a Corner room. Staff are nice and friendly and work hard. The only gripe i has was that in the room there are no water bottles nor are they replenished: I think You have to ask for water and they bring to you which I Never did, i went to local supermarket and got some any way. I’ve been in 3 star hotels and water is given as standard but other wise it’s central and in walkable distance to everything. Staff are great and make you feel welcome.