Pen-y-sarn Vacation Packages

Great hotel on waterfront. Very helpful staff. Shared bathrooms but otherwise all very modern.

The hotel has a lovely setting but the rooms need some tlc. The restaurant was very expensive and thecresto and bar service was moderate. I wouldnt return!

Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.

The booking clerk was quite brusque and was unable to give any information about activities in the area. This was unsurprising, as the same man was doing the bar, reception and taking and serving food orders on our first night - no sign of anyone else! The room had a good view of the lovely looking garden with picnic tables and view of River Dee. Unfortunately, it remained padlocked throughout our stay. The room was a good size with twin beds, but laid out so that you had to crane your neck to see TV. Closed captions/subtitles for the hard of hearing had been requested and the man at the desk had sorted it in advance. Beds were comfortable. There was one working heater and one which did not work. Towel rail in bathroom did not work and, at times, the plumbing was noisy. We did not order breakfast (extra charge). On the second evening, we did request to buy a meal but we were told there would be no food this evening, "We have a party of 60 to serve" so ate out for the rest of our stay. The room cleaner did a good job with the tools available. Having to sign in with all our details on-line prior to arrival is unsatisfactory - as is paying for parking separately from the booking. When there was an intermittent fire alarm during one night we were given no formation whether it was all-clear or whether it was a false alarm. Fire alarm was very good one and loud with a flashing red light - good for someone with hearing loss. Overall: Adequate.