Ostróda Vacation Packages

We booked last minute for a one-night stay. The site did not indicate an additional deposit and the property sent a link for payment through a private email that went to spam. I missed that email and upon calling, the woman was dismissive stating I should get to a cafe for wifi before 10pm cutoff. It was 930pm, had my three kids with me, and was frantically trying to get this payment through. A little more kindness would have gone a long way. Take note: A lot of stairs to take. There is active construction going on in the area. The property taped signs on all the windows saying to not open them due the possibility of the glass breaking due to winds. There are several fans available but it was not enough to dissipate the heat in the rooms and we were sweltering. We booked due to the great reviews and were expecting a nice, reasonable stay. This was a terrible stay. I did request a refund from the owner before checking out of the property due to the circumstances and was declined since I “completed” my stay and did not reach out when the problems occurred. I am understanding this to mean calling at 3a asking to permit me to open a window or something? I’m not sure. I did want to give the positives. We did think the apartment was true to the pictures. They provided some amenities like body wash and shampoo. Pillows were plentiful.

Love the place and location. One of a kind experience. The building itself has so much history and charm but inside is very modern. The view from the windows to the Old Town Square was worth everything. The host, Lara was the best. She was always available and very helpful when needed - very nice lady. Would definitely do it again.

We had a fantastic 3 nights at this property. Communication was faultless and you literally walk out of the front door into Old Town Square. Very luxurious set up and would 100% stay here again. Due to the age of the property there were a few stairs which we were made aware of and being on the 3rd floor gave us fabulous views of the Square. Lovely restaurants literally 2 steps from the front door. Check out arrangements were also extremely easy and we were able to leave our luggage at the property for a few hours before we headed to the airport. Thank you for making it a very smooth trip.

Outstanding service, great and quite flexible customer support, helpful people and a wonderful place to stay! Parking is a huge plus! Thank you! Highly recommended!