Northwest Rochester Vacation Packages

Staff was very nice and welcoming. The room was well-designed, although the walls are quite thin. Neighbors with running and yelling children were inconsiderate. The breakfast area, however, was a hot mess. The microwave had no way to show the time, so I saw two folks blow up food in it. Waffle maker could use directions, as I saw confusion from guests. Granted, it was included with the room rate, like Hampton Inn does, but Hampton does a much better job. You get what you pay for, I suppose.

Beds were comfy, pool area was lovely, was very quiet and relaxing

Hot water broken. Closet doors didn’t open and close. Changed rooms. Also has similar problem. Jacuzzi tub wouldn’t fill properly. No drain plugs. Hallway carpets dirty. Desk table in room wobbly , severely. Sofa bed dirty, no sheets , and cushions didn’t fit right ….we had already changed rooms. This was the new room. Parking a disaster, garage not connected internally. Fifty percent of staff excellent , first percent either ride or disinterested in customer service. NEVER staying there again. Literally a shoot out on the streets on 4th of July.

Good hotels good service

To be honest with all of you I don’t know why this area is expensive during the weekend but for over $200 a night with taxes and fees I think this place is expensive. Besides this, the room door never fully locked if you left your room, towels smelled clean but had stains on them and the mini fridge well was too small and did not work. More like a motel than a hotel or inn.