1/5 Terrible
Verified traveller
Travelled with family and small children
1 Mar. 2021
Disliked: Amenities, property conditions & facilities
I thought this was a decent hotel when I stayed back in July 2020. It was drastically different when we stayed again February 2021. First, our room was not ready when we arrived. I am from Rochester, it is by no means a bustling town and definitely not during the month of February. The room had a broken closet glass door. Which I had to constantly keep my 1 year from swinging or pushing on so it didn't fall on him. The heater did not work the first night so it was FREEZING. We just came from Texas! There was about zero water pressure and the water temperature was inconsistent. Went to give my 5 year old a shower and the water was scalding hot! Turned it all the way down to cold for at least 5 minutes and the water did not get any cooler. Turned it completely off and then right back on and the water barely got above freezing. So needless to say, I had to bathe my child in barely lukewarm water. Or maybe it just felt warm because we got used to it being cold. Lastly, the entire hallway and even into OUR rooms smelt of weed each night. Even all the way down to the lobby area and elevators. So you cannot tell me that management didn't notice. Such a shame really. It close to the highways, restaurants and very convenient with its nearly full kitchen and separate living and sleeping areas. But unfortunately we will not be staying here again.
Stayed 3 nights in Feb 2021
